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- Tasks: Deliver five-star service and create memorable moments for guests.
- Company: Join the award-winning Royal Lancaster London, a top employer in hospitality.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Flexible shifts, employee recognition events, and a supportive work environment.
- Why this job: Be part of a fun, diverse team that values personal growth and community.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 30000 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty.
- Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
About Our Hotel
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent in City of Westminster employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their happy environment.
✨Tip Number 2
Practice your customer service skills! As a Night Guest Service Agent, you'll be dealing with guests directly. Think of scenarios where you can demonstrate your problem-solving abilities and how you would handle complaints to ensure guest satisfaction.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the hotel’s five-star service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Night Guest Service Agent in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Guest Service Agent role and how you can contribute to our happy environment.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role, so be specific!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your passion for hospitality and any experiences that demonstrate your ability to deliver five-star service. Keep it engaging and concise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our award-winning family at the Royal Lancaster London!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They’re all about positivity and creating a fun environment, so think about how you can demonstrate your own positive energy and passion for hospitality during the interview.
✨Prepare for Customer Scenarios
As a Night Guest Service Agent, you'll be dealing with guests and their concerns. Prepare for situational questions about handling customer complaints or service recovery. Think of specific examples from your past experiences where you turned a negative situation into a positive one.
✨Show Your Team Spirit
This role is all about teamwork and building a community. Be ready to discuss how you’ve contributed to team success in previous jobs. Share stories that highlight your ability to work collaboratively and support your colleagues, as this aligns with their focus on a happy and diverse team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities they offer, like apprenticeships or management programmes. This shows your interest in personal growth and commitment to contributing positively to the team.