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- Tasks: Lead guest experiences and upsell room types in a vibrant hotel environment.
- Company: Royal Lancaster, an award-winning hotel in the heart of Westminster.
- Benefits: Earn up to £32,000 with great perks like discounts and a pension scheme.
- Other info: Be part of a proud family committed to excellence and innovation.
- Why this job: Join a supportive team dedicated to delivering five-star service and career growth.
- Qualifications: Experience in hospitality and a passion for exceptional guest service.
The predicted salary is between 32000 - 32000 £ per year.
Front Office (Royal Lancaster) in City of Westminster seeks a Front Office Shift Leader to deliver five-star service in a vibrant environment. Responsibilities include guest registration, use of OperaCloud and KnowCross systems, and upselling room types.
This full-time role offers annual earnings up to £32,000, excellent benefits including a pension scheme, discounts across properties, and a supportive team culture. Join a proud award-winning family dedicated to career growth and exceptional service.
Front Office Shift Leader - Lead Guest Experience & Upsell in City of Westminster employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader - Lead Guest Experience & Upsell in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal Lancaster through LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. We want to see how you can bring that five-star service vibe to the team.
✨Tip Number 3
Practice makes perfect! Get familiar with the OperaCloud and KnowCross systems before your interview. We love candidates who come prepared and can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our award-winning family.
We think you need these skills to ace Front Office Shift Leader - Lead Guest Experience & Upsell in City of Westminster
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for delivering top-notch service. Share any relevant experiences where you’ve gone above and beyond for guests – it’ll make you stand out!
Highlight Your Technical Skills: Since we use OperaCloud and KnowCross systems, mention any experience you have with these or similar tools. If you’re a quick learner, don’t hesitate to say so – we love that!
Be Authentic and Personal: We want to get to know the real you! Use a friendly tone in your application and share personal anecdotes that reflect your personality and work ethic. It helps us see how you’d fit into our team culture.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know Your Stuff
Familiarise yourself with the OperaCloud and KnowCross systems before the interview. Being able to discuss how you've used similar systems or your willingness to learn will show that you're proactive and ready to hit the ground running.
✨Upselling Techniques
Prepare some examples of how you've successfully upsold products or services in the past. Think about specific strategies you used and the results you achieved, as this will demonstrate your ability to enhance guest experiences and drive revenue.
✨Showcase Your Service Skills
Since the role focuses on delivering five-star service, be ready to share stories that highlight your customer service skills. Think about challenging situations you've faced and how you turned them into positive experiences for guests.
✨Team Player Mindset
Emphasise your ability to work within a team. Share examples of how you've collaborated with colleagues to achieve common goals, as this aligns with the supportive team culture they value at the Royal Lancaster.