At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hospitality team dedicated to exceptional guest experiences.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Great opportunity to develop skills in a dynamic and supportive team.
- Why this job: Perfect for those who love interacting with people and creating memorable moments.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 12 - 15 € per hour.
As Front Desk Agent, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered. This is a part time role.
Education & Experience
- Experience working in a customer facing environment, preferably within a hospitality venue.
- Knowledge of Central Reservations Systems is preferred.
- Experience of working within structured team environment.
- Highly motivated and enthusiastic and good team player.
- Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
- Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge VIP guests and returning guests, in person or on the phone.
- Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe at all times. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Be willing to assist with other ad‑hoc duties when your colleagues need your help.
Receptionist / Night Receptionist in Newcastle upon Tyne employer: Front Office - Newcastle
Join our vibrant team as a Receptionist / Night Receptionist, where we prioritise exceptional guest experiences in a supportive and dynamic work environment. Our company fosters a culture of teamwork and personal growth, offering opportunities for professional development while ensuring a flexible part-time schedule that suits your lifestyle. Located in a bustling area, you will enjoy the unique advantage of engaging with diverse guests and contributing to memorable stays, all while being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Night Receptionist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Front Desk Agent role. Highlight your customer service experience and enthusiasm for creating memorable guest experiences.
✨Tip Number 3
Stay proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your interest. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be prepared for the interview! Research common questions for receptionists and think about how your skills match the job description. Show off your interpersonal skills and ability to handle pressure – they’ll love that!
We think you need these skills to ace Receptionist / Night Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating memorable guest experiences.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in customer-facing roles and any knowledge of Central Reservations Systems. This shows us that you’re not just sending a generic application!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office - Newcastle
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk Agent. Familiarise yourself with guest transaction processes, local insights, and how to handle bookings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about creating exceptional guest experiences, be ready to share examples from your past where you've gone above and beyond for customers. Highlight your interpersonal skills and how you effectively communicate with different types of people.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a difficult guest or a booking error. Think through potential scenarios and how you would respond. This shows that you can stay calm under pressure and prioritise guest satisfaction.
✨Dress the Part
As a brand ambassador, your appearance matters! Dress smartly and professionally for the interview. This not only makes a good impression but also reflects your understanding of the hospitality industry’s standards.
