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- Tasks: Welcome guests, assist with check-ins, and ensure hotel security during the night.
- Company: Join the Mount Royal Hotel Edinburgh, part of a trusted global hospitality brand.
- Benefits: Gain valuable training, career growth opportunities, and access to online learning.
- Other info: Flexible night shifts with a supportive and inclusive work environment.
- Why this job: Be the friendly face that creates memorable experiences for guests in a vibrant hotel.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Porter with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
Responsibilities
- Welcoming and assisting guests with check-in and check-out procedures.
- Handling guest inquiries and providing information about hotel services and local attractions.
- Ensuring the security of the hotel and its guests by conducting regular patrols and monitoring security systems.
- Assisting with room service and delivering items to guest rooms as needed.
- Performing light cleaning and maintenance tasks to keep the hotel in top condition.
- Preparing and setting up the breakfast area for the morning shift.
- Handling any emergencies or issues that arise during the night shift.
Qualifications
- Previous experience in a similar role or in the hospitality industry is preferred.
- Excellent customer service and communication skills.
- Ability to work independently and handle multiple tasks efficiently.
- Strong attention to detail and problem-solving skills.
- Flexibility to work night shifts, weekends, and holidays.
- Basic computer skills for handling reservations and guest inquiries.
Benefits
Genuine career opportunities within our business. Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
About Us
The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments.
Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited trading as Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited.
Equal Employment Opportunity
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Night Porter employer: Front Office - MRHE
Contact Detail:
Front Office - MRHE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for any Night Porter positions you see. Showing initiative can really impress potential employers.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for guests. This will show you’re the perfect fit for creating memorable experiences!
✨Tip Number 4
Stay flexible and open-minded! The hospitality industry often requires adaptability, especially during night shifts. Highlight your willingness to tackle various tasks, from security checks to light cleaning, during interviews.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing excellent service shine through. We want to see that you genuinely care about creating memorable experiences for our guests.
Highlight Relevant Experience: If you've worked in hospitality before, make sure to mention it! Share specific examples of how you've handled guest inquiries or managed multiple tasks, as this will show us you're ready for the Night Porter role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Front Office - MRHE
✨Know Your Role
Familiarise yourself with the responsibilities of a Night Porter. Understand the importance of guest service, security, and maintaining hotel standards. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to assist guests, as this is crucial in the hospitality industry.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to handle emergencies or unexpected issues. Be ready to discuss how you approached these challenges and what solutions you implemented, showcasing your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel and its operations. Inquire about the team culture, training opportunities, or how they handle guest feedback. This shows your genuine interest in the position and helps you assess if it's the right fit for you.