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- Tasks: Lead the Front Office team to create unforgettable guest experiences and ensure smooth operations.
- Company: Join a renowned hotel brand known for exceptional hospitality and career growth.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for advancement in the hospitality industry.
- Why this job: Be the face of hospitality and make a lasting impact on guests' stays.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Front Office Manager, you’ll choreograph every moment of our guests' stay. Motivating your team to deliver outstanding hospitality that sees them return time and again. Responsible for both Reception and Night teams, you will oversee every aspect of the Front Office team’s duties: from welcome to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, we’ll offer you an extraordinary career.
Responsibilities
- Ensure all department Health and Safety procedures are implemented and all team training is conducted.
- Be aware of your responsibility for the security of guests and hotel property.
- Complete all company and brand training and ensure the team do likewise.
- Ensure all brand standards are understood and followed in order to pass the required compliance audits.
- Ensure all key metrics of hotel and department performance are understood and actions put in place to achieve annual targets.
- Become an IHG Hotel Experience Champion, complete all necessary training and attend calls and implement actions as required to achieve the key measurements.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Anticipate guests' needs where possible and react to those needs to enhance guest satisfaction.
- Deal with guests promptly upon arrival and departure, as per company standards for check-in and out procedures.
- Be fully conversant with the facilities, services and promotions offered by the hotel and brand and whenever appropriate offer this information to the guests.
- Carry out, review and update where appropriate, all Reception and Night procedures.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Ensure that the reservations are carried out to company standards and to maximise revenue by following rate level management principles and upselling when there are opportunities.
- Ensure that the team performs all guest accounting functions according to the hotel's policies and procedures and adheres to the company’s credit policy.
- Ensure all guest accounts are complete and accurate.
- Ensure the team’s professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
- Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss.
Front Office Manager in London employer: Front Office - Luton
Contact Detail:
Front Office - Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest relations and team management. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality! During interviews, share specific examples of how you've gone the extra mile for guests in the past. This will demonstrate your commitment to exceptional service and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone the extra mile for guests in previous roles. We want to see that you genuinely care about creating memorable experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Front Office - Luton
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality standards and practices. Understand the key metrics that drive guest satisfaction and how to motivate a team to achieve these goals. This will show your potential employer that you’re not just familiar with the role, but that you’re passionate about delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve trained staff or resolved conflicts. Being able to demonstrate your ability to inspire and manage a team will be crucial for this role, so have those stories ready to share!
✨Understand the Brand
Familiarise yourself with the hotel’s brand values and standards. Knowing what makes them unique and how they approach guest relations will help you align your answers during the interview. It shows that you’re genuinely interested in being part of their team and can uphold their reputation.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Front Office Manager, such as handling difficult guests or managing peak check-in times. Prepare your responses to these situations, focusing on how you would maintain calm and ensure guest satisfaction. This will demonstrate your problem-solving skills and readiness for the role.