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- Tasks: Lead the Front Office team to create unforgettable guest experiences and ensure smooth operations.
- Company: Join a renowned hotel brand known for exceptional hospitality and career growth.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Other info: Opportunity to grow within a global brand and make a real impact on guest satisfaction.
- Why this job: Shape memorable stays for guests while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in hospitality and strong team management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Front Office Manager, you’ll choreograph every moment of our guests' stay. Motivating your team to deliver outstanding hospitality that sees them return time and again. Responsible for both Reception and Night teams, you will oversee every aspect of the Front Office team’s duties: from welcome to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, we’ll offer you an extraordinary career.
Responsibilities:
- Ensure all department Health and Safety procedures are implemented and all team training is conducted.
- Be aware of your responsibility for the security of guests and hotel property.
- Complete all company and brand training and ensure the team do likewise.
- Ensure all brand standards are understood and followed in order to pass the required compliance audits.
- Ensure all key metrics of hotel and department performance are understood and actions put in place to achieve annual targets.
- Become an IHG Hotel Experience Champion, complete all necessary training and attend calls and implement actions as required to achieve the key measurements.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Anticipate guests' needs where possible and react to those needs to enhance guest satisfaction.
- Deal with guests promptly upon arrival and departure, as per company standards for check-in and out procedures.
- Be fully conversant with the facilities, services and promotions offered by the hotel and brand and whenever appropriate offer this information to the guests.
- Carry out, review and update where appropriate, all Reception and Night procedures.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Ensure that the reservations are carried out to company standards and to maximise revenue by following rate level management principles and upselling when there are opportunities.
- Ensure that the team performs all guest accounting functions according to the hotel's policies and procedures and adheres to the company’s credit policy.
- Ensure all guest accounts are complete and accurate.
- Ensure the team’s professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
- Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole.
- Control department’s costs through correct storage and distribution of supplies.
- Carry out Duty Manager responsibilities in order to support the hotel’s business needs.
- Communicate and share knowledge with other hotel departments.
- Liase with the Operations Manager and General Manager to review guest feedback and respond accordingly as necessary.
Front Office Manager employer: Front Office - Luton
Contact Detail:
Front Office - Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest relations and team management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality! During interviews, share specific examples of how you've gone the extra mile for guests in the past. This will demonstrate your commitment to exceptional service and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went the extra mile for guests or motivated your team to deliver exceptional service. We want to see that you truly care about creating memorable moments for our guests.
Tailor Your Application: Make sure to customise your application to match the Front Office Manager role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Front Office - Luton
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in the hotel’s brand standards and values. Familiarise yourself with their services, promotions, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to maintaining those standards.
✨Showcase Your Leadership Skills
As a Front Office Manager, you’ll be leading a team. Prepare examples of how you’ve motivated and trained teams in the past. Think about specific situations where you’ve gone the extra mile for guests or improved team performance, as these stories will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle guest complaints or unexpected situations. Interviewers love to hear about your approach to problem-solving, so think of a few scenarios where you turned a negative experience into a positive one for the guest.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s culture, team dynamics, and expectations for the Front Office Manager role. This shows you’re genuinely interested and helps you assess if it’s the right fit for you.