Citadines XXX is seeking a confident Night Receptionistto become partof our Front Office Team. Our properties operate 24/7. Nightshifts are 11pm to 7.30am.
You will report to the Front Office Manager, supportingtowardsproviding our guests with memorable experiencesof the city.
As Night Receptionist, you will be responsible for:
- Offering a warm welcome and departure experienceto our guests, managing expectations by constantly seeking opportunities topersonalise their needs, travel purposes, plans, etc
- Managing night operations by checking arrivalsand departures reservations, missing bookings, payments, and any ratediscrepancies
- Taking initiative in accommodating thecustomers’ needs in a resourceful manner
- Being pro-active in the learning and developmentof administrative tasks, procedures, processes and standards and ensure correctpractice
- Ensuring that End of Day reports and nightauditing sheets are completed to the required standard and take responsibilityin providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, werequire:
- Excellentguest engagement skills
- Abilityto bring the guest experience to life throughout the hotel
- Willingnessto learn and work with IT systems quickly
- Abilityto communicate and organise yourself in line with different guestexpectations
- Agood command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a NightReceptionist. We focus on your professional and personal development, andwe offer:
- Genuine career opportunities within ourbusiness
- Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning anddevelopment opportunities
- A travel allowance for every day you work tocontribute to your commuting cost
- A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony andcompany team parties
- Once you pass your probation, a special staffrate when staying in our European properties
- Staff incentives when you and your teamperform
- (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, andinclusion, welcoming applicants of all backgrounds to create a supportive andthriving workplace where everyone can contribute their uniqueperspectives.
A trusted hospitality company, Ascott’s presence extendsacross Asia Pacific, Central Asia, Europe, the Middle East, Africa, and theUSA. Its diversified accommodation offerings span servicedresidences,colivingproperties,hotelsand independentsenior living apartments. Ascott's award-winning hospitality brandsincludeAscott,Citadines,lyf,Oakwood,Somerset,TheCrest Collection,The UnlimitedCollection,Fox,Harris,POP!,Preference,Quest,VertuandYello.Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoyexclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
