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For Companies At a Glance
- Tasks: Lead the Front Office team, ensuring unforgettable guest experiences and smooth operations.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted hotel stays, 50% off food & drink, and wellness support.
- Why this job: Be the friendly face that makes guests' stays magical and memorable.
- Qualifications: Strong communication skills and a welcoming personality are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 29886 - 29886 £ per year.
40 hours per week over 5 days; however, we would also consider candidates looking for a 32-hour a week contract over 4 days. £29,886 per annum. Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm, including an unpaid break of 30 minutes.
JOIN US
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay. As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
OUR HOTEL
Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena. The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- And much more!
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER (FRONT OFFICE) AT OUR HOTEL
What you’ll be doing:
- Carrying out Duty Manager shifts
- Be responsible for ensuring the safety and security of hotel guests and staff during your shift.
- Recruit, train and develop members of the Front Office Team
- Complete the weekly rota for your department
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks
- Completing food orders
- Identifying potential sales leads
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
What we need from you:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Manager in Sheffield employer: Front office - HBH Sheffield
Contact Detail:
Front office - HBH Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Guest Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Guest Service Manager. Think about how you’d handle guest complaints or manage a busy shift – showing you can think on your feet will impress potential employers.
✨Tip Number 3
Don’t forget to showcase your personality! When you get the chance to meet with hiring managers, let your welcoming nature shine through. Remember, they’re looking for someone who can connect with guests and make their stay unforgettable.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Hilton and making every guest's stay magical.
We think you need these skills to ace Guest Service Manager in Sheffield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that match what we’re looking for, like your communication skills or problem-solving abilities. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Front office - HBH Sheffield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Manager. Familiarise yourself with the daily tasks mentioned in the job description, like handling check-ins and managing guest requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a Guest Service Manager, you'll be the friendly face welcoming guests. During the interview, share examples of how you've connected with customers in the past. Highlight your strong communication skills and any experiences where you’ve gone the extra mile to make someone’s day better.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult situations or guest complaints. Prepare specific examples that showcase your ability to stay calm under pressure and find effective solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
