At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted hotel rates, 50% off food, and access to wellness support.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the friendly face that makes guests' experiences magical every day.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit.
The predicted salary is between 12800 - 12800 € per year.
8 hours per week over 7 days. You may have the option to take on more hours through the week at peak times and when other members of the team are on holiday. £12.80 per hour. Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm, including an unpaid break of 30 minutes.
OUR HOTEL
Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena. The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks.
- Identifying potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Assistant in Sheffield employer: Front office - HBH Sheffield
At Hilton, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values each team member's contribution to creating unforgettable guest experiences. With access to comprehensive benefits, including discounted hotel stays and a robust learning and development platform, we empower our employees to grow and thrive in their careers. Located in the heart of the city, our hotel provides a dynamic environment where you can connect with people and make a real impact every day.
Contact Detail:
Front office - HBH Sheffield Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Be proactive! Don’t just wait for job listings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances of landing that Guest Service Assistant gig!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how you’d handle guest requests or tricky situations. Show us your problem-solving skills and that welcoming personality we’re looking for!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and helps keep you on their radar as they make their decision.
We think you need these skills to ace Guest Service Assistant in Sheffield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with guests and making their stay special.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your communication skills and any experience you have in hospitality or customer service. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front office - HBH Sheffield
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understand their commitment to guest experience and how they make stays memorable. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples of how you've made someone's day better in previous roles or situations. This will demonstrate your welcoming personality and strong communication skills.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think of times when you had to handle difficult guests or unexpected challenges. Show them how you stayed calm under pressure and resolved issues effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects the high standards of hospitality that Hilton upholds.
