At a Glance
- Tasks: Ensure guest satisfaction, manage front office operations, and train team members.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted stays, food perks, and access to wellness support.
- Other info: Dynamic role in a fast-paced environment with great growth opportunities.
- Why this job: Be the friendly face that creates unforgettable experiences for guests.
- Qualifications: Strong communication skills and a welcoming personality are essential.
The predicted salary is between 25000 - 30000 £ per year.
- Assistant Guest Service Manager/Duty Manager
- Flexible contract between 20-40 hours per week
- JOIN US
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.
As a global hospitality company with 22 world‑class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
OUR HOTEL
Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena.
The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to We Care app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
And much more!
A DAY IN THE LIFE OF AN ASSSISTANT GUEST SERVICE MANAGER AT OUR HOTEL
What you’ll be doing...
- Carrying out Duty Manager shifts
- Be responsible for ensuring the safety and security of hotel guests and staff during your shift.
- Help train and develop members of the Front Office Team
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions or complaints, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks
- Completing food orders
- Identifying potential sales leads
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
- WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
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Duty Manager in Sheffield employer: Front office - HBH Sheffield
At Hilton, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With flexible hours, comprehensive benefits including discounted stays and wellness support, and a commitment to training through our Hilton Learning & Development platform, we empower our employees to thrive in their careers while creating unforgettable experiences for our guests. Join us in the heart of the city, where every day brings new opportunities to make a difference.
Contact Details:
Front office - HBH Sheffield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Sheffield
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Front office - HBH Sheffield and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in Sheffield
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Front office - HBH Sheffield that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Front office - HBH Sheffield.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Front office - HBH Sheffield get a sense of who you are beyond your experience!
How to prepare for a job interview at Front office - HBH Sheffield
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Front office - HBH Sheffield and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
