Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team.
Hours: 40 hours per week (working a mix of 8-hour and 12-hour shifts)
Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends)
Main Roles & Responsibilities
- Managing a team of Guest Service, and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen
- Helping guests & creating positive experiences
- Manage hotel room inventory & checking guests in/out
- Managing bills & payments
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar
- Follow all food safety, licensing and health and safety policies to work safely
You will have 'Hamptonality'
- Great energy and a can-do attitude
- Great at managing people, and you love chatting with guests
- Skilled multitasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Supervisor or management experience in hospitality industry
- Knowledge of hotel reservation systems
- Knowledge of Food Safety & Licensing laws
Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! -bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses
If this sounds like the job for you, please get in touch!
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Guest Service Manager in Newcastle upon Tyne employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an excellent employer that prioritises a vibrant work culture and values each team member's contribution to creating memorable guest experiences. With flexible part-time hours, competitive pay, and opportunities for personal growth within the hospitality industry, employees can thrive in a supportive environment that encourages teamwork and communication. Join us to be part of a dynamic team where your efforts directly enhance the guest experience in a welcoming hotel setting.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
