At a Glance
- Tasks: Assist guests at reception, manage payments, and create positive experiences.
- Company: Join the vibrant team at Hampton by Hilton Newcastle.
- Benefits: Earn £13.00 per hour, enjoy paid breaks, and access global hotel discounts.
- Other info: Permanent contract with excellent training and wellbeing support.
- Why this job: Be part of a fun team and make guests feel welcome every day.
- Qualifications: Great energy, multitasking skills, and a love for chatting with people.
The predicted salary is between 26040 - 27360 £ per year.
Hampton by Hilton Newcastle is recruiting a part‑time Hotel Reception / Guest Service Assistant.
Hours: 24 hours per week (mix of 8‑hr and 12‑hr shifts). Shifts: 2 or 3 shifts per week (plus overtime opportunities).
Salary: £13.00 per hour.
Responsibilities:
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out.
- Managing bills & payments.
- Helping guests & creating positive experiences.
- Prepare and serve food from a limited simple menu.
- Serving alcohol, soft drinks, hot drinks & snacks.
- Follow all food safety, licensing and health and safety policies to work safely.
Essential Attributes – Hamptonality:
- Great energy and a can‑do attitude.
- Great team player, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
Perks:
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, discounted stays across Hilton hotels worldwide.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! – bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – free eye tests and help towards prescription glasses.
Guest Service Assistant - Hotel Reception in Newcastle upon Tyne employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that encourages teamwork and communication, employees enjoy a range of benefits including a permanent contract, paid breaks, and access to the Hilton Team Member Travel Program for discounted stays worldwide. The company also offers comprehensive training through Hilton University, ensuring that every Guest Service Assistant has the opportunity to develop their skills in a supportive environment.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Hotel Reception in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel! Research Hampton by Hilton Newcastle and understand their values, especially 'Hamptonality'. This will help you connect with the team and show that you're genuinely interested in creating positive experiences for guests.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with guests and working with a team, being clear and friendly is key. Try role-playing different scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your multitasking skills! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to handle the busy environment of a hotel reception.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Hampton by Hilton Newcastle.
We think you need these skills to ace Guest Service Assistant - Hotel Reception in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your great energy and can-do attitude. Don’t be afraid to show us how you love chatting with guests and creating positive experiences.
Tailor Your Application:Make sure to tailor your application to the role of Guest Service Assistant. Highlight any relevant experience in hospitality, especially if you've worked at a hotel reception before. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to communicate your skills effectively. Remember, we appreciate a skilled multitasker who can balance hard work with great service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Front Office - HBH Newcastle
✨Know the Hotel Inside Out
Before your interview, take some time to research Hampton by Hilton Newcastle. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be interacting with guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create a positive experience for someone.
✨Demonstrate Your Multitasking Ability
In this role, you'll need to juggle various tasks, from checking guests in to serving food. Be ready to discuss how you manage multiple responsibilities effectively. You could even share a story where you successfully handled a busy shift or a challenging situation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to inquire about the team culture, training opportunities, or what a typical day looks like. It’s a great way to demonstrate your interest in being part of their team.
