At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a fantastic stay.
- Company: Join the friendly team at Hampton by Hilton Newcastle.
- Benefits: Enjoy competitive pay, discounted hotel stays, and well-being support.
- Other info: Part-time role with a permanent contract and great career prospects.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and knowledge of reservation systems required.
The predicted salary is between 12 - 15 £ per hour.
Hampton by Hilton Newcastle is looking for a part-time Hotel Reception / Guest Service Assistant. The role involves working across various hotel departments, handling guest check-ins/outs, managing payments, and ensuring a positive guest experience.
Candidates should have hotel reception experience, knowledge of reservation systems, and food safety laws.
The position offers a permanent contract with competitive pay, alongside benefits such as discounted hotel stays and a well-being support app.
Guest Experience Host - Hotel Reception (Part-Time) in Newcastle upon Tyne employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an excellent employer that prioritises a positive work culture and employee well-being. With competitive pay, permanent contracts, and unique benefits like discounted hotel stays and access to a well-being support app, we foster an environment where team members can thrive and grow in their careers while delivering exceptional guest experiences.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Hotel Reception (Part-Time) in Newcastle upon Tyne
✨Tip Number 1
Make sure to research Hampton by Hilton Newcastle before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice common interview questions related to hotel reception roles. Think about how you would handle difficult guests or busy check-in times. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, especially in a guest-facing role. Show them you’re serious about the position and ready to represent their brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Host - Hotel Reception (Part-Time) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant hotel reception experience you have. We love seeing how your past roles relate to the Guest Experience Host position. Be specific about your skills with reservation systems and guest interactions!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to organise your thoughts and make it easy for us to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office - HBH Newcastle
✨Know Your Stuff
Make sure you brush up on your hotel reception experience and be ready to discuss specific situations where you've handled guest check-ins or managed payments. Familiarise yourself with common reservation systems, as this will show you're prepared and knowledgeable.
✨Showcase Your People Skills
As a Guest Experience Host, you'll be interacting with guests all the time. Think of examples where you've gone above and beyond to ensure a positive experience for customers. This could be anything from resolving complaints to making recommendations.
✨Understand Food Safety Laws
Since the role may involve food service, it’s crucial to have a solid understanding of food safety laws. Be prepared to discuss how you’ve applied these in previous roles or how you would handle food safety in a hotel environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
