At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join the friendly team at Hampton by Hilton Newcastle, where hospitality shines.
- Benefits: Enjoy competitive pay, paid breaks, and amazing discounts on travel and dining.
- Other info: Flexible shifts with opportunities for personal growth and wellbeing support.
- Why this job: Be the heart of our hotel, making every guest feel special and valued.
- Qualifications: Previous supervisory experience in hospitality and a passion for great service.
The predicted salary is between 30000 - 32450 £ per year.
Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team. The perfect candidate will have supervisory or management experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.
Hours: 40 hours per week (working a mix of 8-hour and 12-hour shifts)
Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends)
Main Roles & Responsibilities:
- Managing a team of Guest Service and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen.
- Helping guests & creating positive experiences.
- Manage hotel room inventory & checking guests in/out.
- Managing bills & payments.
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar.
- Follow all food safety, licensing and health and safety policies to work safely.
You will have 'Hamptonality', great energy and a can-do attitude. You should be great at managing people, love chatting with guests, and be a skilled multitasker who can balance hard work with great service. A clear communicator fluent in English (and other languages a plus!) is essential.
Useful Experience:
- Supervisor or management experience in hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
Perks:
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide, including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses.
If this sounds like the job for you, please get in touch!
Guest Services Manager employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an excellent employer that prioritises a vibrant work culture and values each team member's contribution to creating memorable guest experiences. With flexible part-time hours, competitive pay, and opportunities for personal growth within the hospitality industry, employees can thrive in a supportive environment that encourages teamwork and communication. Join us to be part of a dynamic team where your efforts directly enhance the guest experience in a welcoming hotel setting.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
