At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join the friendly team at Hampton by Hilton Newcastle, where hospitality shines.
- Benefits: Enjoy competitive pay, paid breaks, and amazing discounts on travel and dining.
- Other info: Flexible shifts with opportunities for personal growth and wellbeing support.
- Why this job: Be the heart of our hotel, making every guest feel special and valued.
- Qualifications: Previous supervisory experience in hospitality and a passion for great service.
The predicted salary is between 30000 - 32450 £ per year.
Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team. The perfect candidate will have supervisory or management experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.
Hours: 40 hours per week (working a mix of 8-hour and 12-hour shifts)
Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends)
Main Roles & Responsibilities:
- Managing a team of Guest Service and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen.
- Helping guests & creating positive experiences.
- Manage hotel room inventory & checking guests in/out.
- Managing bills & payments.
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar.
- Follow all food safety, licensing and health and safety policies to work safely.
You will have 'Hamptonality', great energy and a can-do attitude. You should be great at managing people, love chatting with guests, and be a skilled multitasker who can balance hard work with great service. A clear communicator fluent in English (and other languages a plus!) is essential.
Useful Experience:
- Supervisor or management experience in hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
Perks:
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide, including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses.
If this sounds like the job for you, please get in touch!
Guest Services Manager employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an exceptional employer that prioritises a vibrant work culture and employee wellbeing. With a commitment to professional growth through the Hilton University platform and a range of benefits including discounted stays at hotels worldwide, we foster an environment where team members can thrive both personally and professionally. Join us to be part of a dynamic team that values your contributions and offers a rewarding career in the hospitality industry.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Office - HBH Newcastle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Office - HBH Newcastle
Don't be shy about reaching out to Front Office - HBH Newcastle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Office - HBH Newcastle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Office - HBH Newcastle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
