At a Glance
- Tasks: Join our team to create amazing guest experiences at the hotel reception.
- Company: Hampton by Hilton Newcastle, a vibrant and welcoming hotel.
- Benefits: Earn £13.00 per hour, enjoy paid breaks, and access global travel discounts.
- Other info: Permanent contract with excellent training and wellbeing support.
- Why this job: Perfect for social butterflies who love hospitality and want flexible hours.
- Qualifications: Great energy, multitasking skills, and a passion for customer service.
The predicted salary is between 27360 - 27360 £ per year.
Hampton by Hilton Newcastle is recruiting a part‑time Hotel Reception / Guest Service Assistant.
Hours: 24 hours per week (mix of 8‑hr and 12‑hr shifts). Shifts: 2 or 3 shifts per week (plus overtime opportunities). Salary: £13.00 per hour.
Responsibilities
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out.
- Managing bills & payments.
- Helping guests & creating positive experiences.
- Prepare and serve food from a limited simple menu.
- Serving alcohol, soft drinks, hot drinks & snacks.
- Follow all food safety, licensing and health and safety policies to work safely.
Essential Attributes – Hamptonality
- Great energy and a can‑do attitude.
- Great team player, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, discounted stays across Hilton hotels worldwide.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! – bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – free eye tests and help towards prescription glasses.
Guest Service Assistant - Hotel Reception employer: Front Office - HBH Newcastle
Hampton by Hilton Newcastle is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that encourages collaboration and communication, employees enjoy a range of benefits including paid breaks, a comprehensive training platform, and access to discounted stays at Hilton hotels worldwide. This part-time role offers flexible shifts and opportunities for overtime, making it an ideal position for those seeking meaningful employment in the hospitality industry.
Contact Details:
Front Office - HBH Newcastle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Hotel Reception
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hampton by Hilton Newcastle. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be chatting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Hampton by Hilton careers page. It’s the best way to ensure your application gets noticed and shows you're keen to join the team.
We think you need these skills to ace Guest Service Assistant - Hotel Reception
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for hospitality and your love for chatting with guests.
Tailor Your Application:Make sure to tailor your application to the role of Guest Service Assistant. Highlight any relevant experience you have in hotel reception or similar roles, and mention your skills in multitasking and communication.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office - HBH Newcastle
✨Know the Hotel Inside Out
Before your interview, take some time to research Hampton by Hilton Newcastle. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be interacting with guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create a positive experience for someone.
✨Demonstrate Multitasking Abilities
In this role, you'll need to juggle various tasks, from checking guests in to serving food. Be ready to discuss how you manage multiple responsibilities at once. You could even mention specific situations where you successfully balanced different tasks under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
