At a Glance
- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines, a vibrant hospitality brand with a focus on diversity and inclusion.
- Benefits: Enjoy career growth, travel allowances, discounts, and a supportive work environment.
- Other info: Access to training, employee recognition, and fun team events await you!
- Why this job: Be part of a dynamic team that values your input and offers real opportunities.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 22000 - 25000 £ per year.
Citadines Islington Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro‑active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Receptionist in London employer: Front Office - CIL
Citadines Islington Square is an exceptional employer that prioritises the professional and personal development of its team members. With a strong focus on employee growth, we offer valuable training opportunities, a supportive work culture, and unique benefits such as a travel allowance and staff discounts across our European properties. Join us to be part of a diverse and inclusive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Since the role is all about creating unique experiences for guests, think of examples from your past where you've gone above and beyond for someone. Share these stories during your interview!
✨Tip Number 3
Be ready to showcase your adaptability! The job requires working different shifts and handling various guest expectations. Prepare to discuss how you've successfully managed changing situations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Citadines family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring a warm welcome to our guests.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight your guest engagement skills and any experience you have that aligns with our focus on providing unique experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you fit into our Front Office Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Citadines Islington Square.
How to prepare for a job interview at Front Office - CIL
✨Know the Company
Before your interview, take some time to research Citadines and its values. Understanding their commitment to guest experiences and the unique offerings they provide will help you align your answers with what they’re looking for.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to meet customer needs. This will demonstrate your proactive approach and commitment to excellent service.
✨Be Ready for IT Questions
Since the role requires quick learning of IT systems, brush up on any relevant software or tools you might encounter. Be prepared to discuss your experience with technology and how you adapt to new systems efficiently.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and confident responses. You might even want to role-play common scenarios you could face as a Receptionist, showcasing your ability to handle various guest expectations.
