At a Glance
- Tasks: Welcome guests and prepare delicious meals while ensuring top-notch service.
- Company: Join Hilton, a leading name in hospitality with a supportive culture.
- Benefits: Enjoy discounted hotel stays, 50% off food, and training opportunities.
- Other info: Fast-paced role with plenty of opportunities to shine and grow.
- Why this job: Make unforgettable memories for guests while developing your skills in a vibrant environment.
- Qualifications: Friendly personality, strong communication skills, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Guest Service Assistant (Food & Beverage) 8 hours per week
JOIN US
Work with Hilton, Thrive with KE Hotels. As part of Hilton, you’ll be connected to one of the world’s leading hospitality brands, renowned for nearly a century of excellence in service, innovation, and guest experience—guided by its vision: "To fill the earth with the light and warmth of hospitality." At KE Hotels, we bring that vision to life in our own way. We combine hands‑on ownership with expert hotel management to drive performance, profitability, and long‑term value—treating every hotel as an individual, never just a number.
Our culture is how we make it happen:
- Be Yourself & Respect Each Other – We create an inclusive, honest, and supportive environment
- Be Entrepreneurial – We think commercially and embrace opportunity
- Deliver – We take ownership and consistently do what we say
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT (FOOD & BEVERAGE) AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable.
- Preparing simple meals and drinks ensuring the highest standards of food hygiene are maintained at all times.
- Identifying potential sales leads.
- Manage daily tasks like cleaning, food preparation and compliance checks with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
FOOD AND BEVERAGE ASSISTANT in Birmingham employer: Front office (Breakfast) - HBH Birmingham
At KE Hotels, part of the esteemed Hilton family, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to be themselves while delivering exceptional guest experiences. With benefits like discounted hotel stays, generous food and beverage discounts, and access to comprehensive training through the Hilton Learning & Development platform, we are committed to your personal and professional growth in the heart of the hospitality industry.
Contact Details:
Front office (Breakfast) - HBH Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FOOD AND BEVERAGE ASSISTANT in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Front office (Breakfast) - HBH Birmingham and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace FOOD AND BEVERAGE ASSISTANT in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Front office (Breakfast) - HBH Birmingham that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Front office (Breakfast) - HBH Birmingham.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Front office (Breakfast) - HBH Birmingham get a sense of who you are beyond your experience!
How to prepare for a job interview at Front office (Breakfast) - HBH Birmingham
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Front office (Breakfast) - HBH Birmingham and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
