At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain immaculate public areas.
- Company: Award-winning resort known for its inclusive culture and exceptional service.
- Benefits: 31 days annual leave, discounts, health plans, and free meals on duty.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Be the friendly face that creates memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 20250 - 24750 £ per year.
As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive. You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Our bespoke Eden Extra’s benefits platform offers:
- Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
- Fairly distributed Service Charge/Gratuities paid monthly;
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities;
- Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
- Cycle to Work Scheme and Electric Vehicle Lease Scheme;
- Health plans for dental, optical, alternative health care + 24 hour GP access;
- Discounted stays, spa treatments, golf and leisure access across EHC properties;
- Support via our Wellbeing Strategy based on Money, Mind, Body & Heart;
- Access to Eden Engage – our employee portal with regular team news;
- Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
- Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens. Your Voice Matters: Regular surveys that value your input. Real Action: “You said, we did”—because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.
Join us to experience what it means to work for a values-led, award-winning employer.
Resort Porter employer: Front Of House
Labombe by Trivet offers an exceptional work environment where culinary passion meets a commitment to quality service. Located in the heart of Mayfair, employees benefit from competitive salaries, career development opportunities, and unique perks such as complimentary stays at COMO Hotels worldwide. Join a team that values creativity, teamwork, and personal growth while being part of a Michelin-starred dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Of House
Don't be shy about reaching out to Front Of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
