At a Glance
- Tasks: Welcome guests and ensure a fantastic experience from check-in to check-out.
- Company: Join The Mole Resort, a stunning new destination in Devon's countryside.
- Benefits: Enjoy competitive pay, discounts, spa access, and flexible working hours.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
The predicted salary is between 23809 - 26500 £ per year.
Here at The MoleResort, formerly the Highbullen Hotel, we have launched a brand new resort set in 125 acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities. As a Resort Receptionist you will be responsible for assisting in providing a fantastic customer journey from check in to check out, making sure our guests have a friendly, professional port of call for all their requirements.
What will I be doing?
As a Receptionist at The Mole, you are responsible for greeting guests and providing information on all aspects of their stay, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner as well as dealing with our guests on a day-to-day basis. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Greeting our guests in a professional manner, providing up to date information on resort facilities.
- Dealing with incoming and outgoing calls in a professional manner, recording and passing on messages as well as answering all emails.
- Processing booking details and communicating with other departments.
- Providing friendly and professional customer service when dealing with guests.
- Ensuring Hub area is clean and tidy and equipment is in good working order.
- Understanding and complying with Health and Safety legislation, fire precautions, legal requirements, and performing any other tasks that may be required from time to time.
- Assisting other departments wherever necessary and maintaining good working relationships.
What are we looking for?
To successfully fill this role as Receptionist at the Mole Resort, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn.
- Good communication skills.
- Commitment to delivering high levels of customer service.
- A neat and tidy appearance.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in a team.
Most of all you need to be fun and embrace our brand of fabulous stays and active days. Although previous experience would be beneficial, it is not essential as full training will be provided.
What’s in it for me?
There’s plenty of perks when it comes to joining the Mole Resorts team which include:
- Competitive rates of pay, reviewed annually.
- Discounts available across a range of quality products from supermarket shopping to wellington boots.
- Local cinema and days out discounts.
- Employee Assistance Programme to help with life’s challenges.
- Complimentary use of spa facilities.
- Discount on food and drink on site.
- Restaurant and hotel discounts across the region.
- Share of service charge.
- Staff fully equipped rest area with staff meals.
- Flexible working and shared holiday.
- Attentive onboarding programme.
- Fantastic discounts across L+R Hotels.
We are lucky to have a fabulous team at The Mole that we can develop through support and training to further careers, resulting in opportunities for progression in a fantastic location. We value each and every staff member so please come and join us, who knows where it will take you?
Reception Team employer: Front Of House
At The Mole Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture set in the stunning Devon countryside. Our team enjoys competitive pay, extensive employee benefits including discounts on local attractions and spa facilities, and a supportive environment that fosters personal and professional growth. Join us for a rewarding career where your contributions are valued and opportunities for advancement are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Mole Resort. Understand their values, what they offer, and how you can contribute to creating that fantastic customer journey they’re all about.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the friendly face of the resort. Try role-playing with a friend or family member to get comfortable with greeting guests and handling phone calls in a professional manner.
✨Tip Number 3
Show off your positive attitude! During the interview, let your enthusiasm shine through. Share examples of how you've handled different situations with a smile, and demonstrate your willingness to learn and adapt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mole Resorts team. Don’t miss out on this fab opportunity!
We think you need these skills to ace Reception Team
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the resort. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist at The Mole Resort. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and commitment to customer service. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences pop out. Remember, first impressions count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the amazing perks we offer. We can’t wait to hear from you!
How to prepare for a job interview at Front Of House
✨Know the Resort Inside Out
Before your interview, take some time to research The Mole Resort. Familiarise yourself with its facilities, services, and the unique experiences it offers. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Show Off Your Communication Skills
As a Receptionist, communication is key. During the interview, practice clear and friendly communication. Be prepared to demonstrate how you would handle various guest scenarios, such as answering queries or resolving issues, to showcase your customer service skills.
✨Embrace the Fun Factor
The Mole Resort values a fun and positive attitude. Bring your personality to the interview! Share examples of how you've created enjoyable experiences for customers in the past, and express your excitement about contributing to the resort's vibrant atmosphere.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress smartly and maintain a neat appearance for your interview. This reflects your professionalism and shows that you understand the importance of presentation in the hospitality industry.
