At a Glance
- Tasks: Ensure smooth hotel operations and guest satisfaction during night shifts.
- Company: The Store Hotel, a luxury boutique hotel in Oxford.
- Benefits: Meals on duty, discounts, ongoing training, and career progression.
- Other info: Join a fun, supportive team with opportunities to celebrate and give back.
- Why this job: Perfect for night owls who love creating unforgettable experiences.
- Qualifications: Previous hotel experience and strong customer service skills required.
The predicted salary is between 12 - 15 £ per hour.
The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life. Join our dynamic team as a Night Auditor and make every night unforgettable for our guests.
If you're a night owl who thrives when the world slows down, this is your chance to shine. From overseeing smooth operations to ensuring guest satisfaction, you’ll be the one who plays a part in keeping everything running seamlessly while everyone else sleeps. With your sharp instincts, cool demeanor, and ability to tackle unexpected challenges, you’ll thrive in a fast-paced environment where no two nights are the same. Bring your passion for creating exceptional experiences and being part of a fun and supportive team and culture.
We are seeking a Night Auditor to join our team. You will go above and beyond to provide a high-quality experience that reflects the standards of the hotel. The role consists of everything you would expect, including providing a seamless check-in experience for late-night arrivals, assuming responsibility for the safety and security of our guests throughout the night, and demonstrating outstanding interpersonal skills for guests and colleagues alike.
Ideal candidates will have previous experience in night operations at a hotel as well as strong customer service skills and a friendly, professional demeanour. You will also place health and safety in the highest regard, handling challenges with diplomacy and providing a safe, welcoming, and memorable guest experience.
Key Responsibilities- Assist and support with the night shift operations, including guest relations, housekeeping, food and beverage, security, and maintenance.
- Foster effective communication within the team to promote collaboration and a positive work environment.
- Anticipate guest needs and exceed expectations through proactive service and problem resolution.
- Conduct regular inspections, monitor security systems, and ensure compliance with safety standards.
- Handle emergencies or incidents professionally, implementing procedures as required.
- Support reservation duties via email, telephone, or other channels.
- Ensure smooth shift transitions and prepare detailed operational reports.
You will work closely with the Night Supervisors and Manager and assist them in general activities and duties.
What We’re Looking For- Previous experience in a hotel setting.
- Excellent communication, problem-solving, and guest service abilities.
- Good knowledge and understanding of security protocols and emergency procedures.
- Customer-focused mindset with a passion for exceeding expectations.
- Flexibility to work a rota’d schedule, including evenings, weekends, and bank holidays on a casual basis.
- Meals on duty
- Ongoing training provided - both in house and external
- Apprenticeships
- Career progression and development - we invest in our people
- Royal Cars taxis 50% discount for our people to and from work
- Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
- Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
- Opportunities to win raffle prizes
- Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
- Opportunities to socialise and celebrate big moments together - birthdays, work anniversaries and big life moments!
- Team Awards and socials
- Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that is committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Night Auditor in Oxford employer: Front Of House
The Store Hotel in Oxford is an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With benefits like ongoing training, career progression opportunities, and a supportive environment, employees can thrive while creating unforgettable experiences for guests. Join us to be part of a dynamic team that celebrates achievements and is committed to sustainability, making every night at our hotel a memorable one.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Show up at the hotel! If you're nearby, pop in and introduce yourself. A friendly face can make a lasting impression, and you might even get a chance to chat with the hiring manager directly.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for guests. This will show you're the perfect fit for creating exceptional experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Night Auditor in Oxford
Some tips for your application 🫡
Show Your Night Owl Side:When writing your application, let us know why you're the perfect fit for a night shift role. Share your experiences that highlight your ability to thrive when the world slows down and how you can keep things running smoothly while everyone else is asleep.
Highlight Your Customer Service Skills:We want to see your passion for creating exceptional guest experiences! Make sure to include examples of how you've gone above and beyond in previous roles to ensure guest satisfaction, especially during those late-night hours.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, making it easy for us to see why you'd be a great addition to our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Auditor position. We can't wait to hear from you!
How to prepare for a job interview at Front Of House
✨Know the Hotel Inside Out
Before your interview, take some time to research The Store Hotel and its unique history. Understanding the hotel's heritage and what makes it special will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Night Owl Skills
As a Night Auditor, you'll need to thrive during the night shift. Be prepared to discuss your previous experience in night operations and how you handle challenges when others are asleep. Share specific examples of how you've ensured guest satisfaction during late hours.
✨Demonstrate Your Problem-Solving Abilities
The role requires quick thinking and diplomacy. Think of scenarios where you've had to resolve issues or emergencies in a hotel setting. Highlight your ability to stay calm under pressure and how you prioritise guest safety and comfort.
✨Emphasise Team Collaboration
Effective communication is key in this role. Be ready to talk about how you've worked with teams in the past, especially during busy periods. Show that you value collaboration and can contribute to a positive work environment, even during the night shifts.
