At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay.
- Company: The Store Hotel, a luxury boutique hotel in Oxford.
- Benefits: £13 per hour, meals on duty, discounts, and career progression.
- Other info: Fun induction programme, team socials, and commitment to sustainability.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Positive attitude, strong customer service skills, and teamwork.
The predicted salary is between 26000 - 32000 £ per year.
The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101‑bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
We are looking for a friendly, professional and reliable Hotel Porter to join our team on a fixed term contract for 3 months. This is an exciting opportunity to become part of a guest‑focused environment where exceptional service and teamwork are at the heart of everything we do.
As a Hotel Porter, you will play an important role in creating memorable guest experiences, ensuring our visitors receive a warm welcome, anticipate guests' needs and provide outstanding support throughout their stay.
Key Responsibilities:- Greeting guests on arrival and assisting with luggage
- Supporting guest requests in a timely and professional manner
- Maintaining cleanliness and presentation standards across public areas
- Assisting departments across the hotel as required
- Delivering excellent customer service at all times
- Supporting room moves and deliveries throughout the property
- Ensuring health and safety procedures are followed
- Helping create a welcoming and positive environment for guests and colleagues
- Positive attitude and strong customer service skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible approach to shifts, including evenings and weekends where required
- Previous hospitality experience beneficial but not essential – full training can be provided
- A proactive and hands‑on approach to work
- Meals on duty
- £13 per hour plus service charge (£15 estimated on target earnings)
- Ongoing training provided – both in‑house and external
- Apprenticeships
- Career progression and development – we invest in our people
- Royal Cars taxis 50% discount for our people to and from work
- Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
- Review bonus and scheme (£50, £100, £200, E‑Bike, Smart TV and international overnight stays for 50 reviews plus)
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
- Opportunities to win raffle prizes
- Exceptional induction game and programme – this is the most fun you will have on your induction day that we promise!
- Team awards and socials
- Fundraising initiatives – we support the community and like to give back
- Go green – come and work with a company that is committed to creating a greener planet
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.
We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Front of House Porter in Oxford employer: Front Of House
The Store Hotel is an exceptional employer, offering a vibrant work culture in the heart of Oxford where teamwork and outstanding service are paramount. With competitive pay, comprehensive training, and numerous employee benefits including discounts, career progression opportunities, and a commitment to sustainability, we ensure our staff feel valued and supported. Join us to be part of a diverse team dedicated to creating memorable experiences for our guests while enjoying a fun and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Porter in Oxford
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Store Hotel and its history. This will not only impress the hiring team but also help you understand the vibe and values they cherish.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist guests or handle requests. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional when you show up for your interview. It shows you care about the role and the environment you'll be working in.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our site. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Front of House Porter in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Front of House Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Front Of House
✨Know the Hotel's Story
Before your interview, take some time to learn about The Store Hotel and its unique history as a former department store. Understanding the heritage will help you connect with the brand and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your proactive approach and ability to create memorable guest experiences.
✨Emphasise Teamwork
The role requires working closely with other departments, so be ready to discuss your experience in teamwork. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, highlighting your flexibility and supportive nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or how they celebrate successes. This shows your enthusiasm for the role and helps you gauge if the hotel’s culture aligns with your values.
