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- Tasks: Lead the overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Hotel Indigo K West Shepherd’s Bush, known for creativity and hospitality.
- Benefits: Competitive salary, discounts, healthcare plan, and development opportunities.
- Other info: Flexible night shifts with excellent career growth potential.
- Why this job: Be the calm leader at night, making a real difference for guests.
- Qualifications: Experience in hotel management and strong guest service skills.
The predicted salary is between 35000 - 35000 £ per year.
Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherd’s Bush, we don’t stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We’re looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesn’t skip a beat. Our team makes that magic happen 24/7. As Night Manager, you’ll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.
Here’s what you can look forward to as our Night Manager:
- Annual salary: £35,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
You’re calm, confident, and solutions-focused; especially when others are sleeping. You’ll thrive in this Night Manager role if you bring:
- Experience in Front Office or Duty Management roles in a hotel environment
- A natural sense of responsibility, safety, and leadership
- Strong guest service instincts and problem-solving skills
- Working knowledge of Opera Cloud (or similar hotel management systems)
- Familiarity with night audit procedures and financial reporting
- Excellent communication, organisation, and multitasking skills
- Understanding of health & safety, fire procedures, and emergency protocols
- Flexibility to work nights, weekends, and public holidays as part of a rotating roster
If you’re ready to lead the overnight experience and help our hotel rest easy knowing it’s in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush, and be the steady presence that keeps everything on track, even in the quiet hours.
All applicants must already have the rights to work in the UK.
Night Manager employer: Front Of House
Contact Detail:
Front Of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at Hotel Indigo or similar places. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've handled guest service challenges or led a team. We want to see that calm confidence in action!
✨Tip Number 3
Research the hotel! Familiarise yourself with Hotel Indigo's vibe and values. This will help you tailor your conversation and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our crew at Hotel Indigo K West Shepherd’s Bush.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Night Owl Skills: When you're writing your application, make sure to highlight your experience in hotel management or front office roles. We want to see how you've handled late check-ins or emergencies before, so share those stories!
Be Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share why you’re passionate about guest service and what makes you the perfect fit for our night team at Hotel Indigo.
Tailor Your Application: Make sure to tailor your CV and cover letter to match the job description. Mention specific skills like your knowledge of Opera Cloud or your experience with night audits. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting Night Manager role. Plus, it’s super easy!
How to prepare for a job interview at Front Of House
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo K West Shepherd’s Bush. Familiarise yourself with their values, services, and the unique atmosphere they create. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Night Owl Skills
As a Night Manager, you'll need to demonstrate your ability to handle situations calmly and efficiently during the night shift. Prepare examples from your past experiences where you've successfully managed guest requests or resolved issues under pressure. This will highlight your problem-solving skills and leadership qualities.
✨Understand the Night Audit Process
Since overseeing the night audit is a key responsibility, brush up on your knowledge of financial reporting and cash handling procedures. Be ready to discuss your experience with hotel management systems like Opera Cloud, as this will show you're prepared for the technical aspects of the role.
✨Emphasise Guest Service Excellence
Guest satisfaction is paramount, especially during the night. Prepare to talk about how you’ve gone above and beyond for guests in previous roles. Share specific instances where your attention to detail and proactive approach made a difference, reinforcing your commitment to exceptional service.