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- Tasks: Lead guest relations to create unforgettable experiences for our guests.
- Company: Join a luxury hotel chain opening a stunning new location in Newquay.
- Benefits: Enjoy a competitive salary and unique leadership opportunities.
- Why this job: Be part of an exciting new hotel launch and make a real impact on guest satisfaction.
- Qualifications: Strong interpersonal skills and experience in guest relations are essential.
- Other info: Work in a dynamic environment with endless possibilities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A luxury hotel chain is seeking a Guest Relations Manager for the new hotel opening in Newquay in 2026. The successful candidate will lead the guest relations function, ensuring memorable experiences and effective service recovery.
Key responsibilities include:
- Managing VIP arrivals
- Handling feedback
Ideal candidates will possess strong interpersonal skills and experience in guest relations. This role offers a competitive salary and unique leadership opportunities within a dynamic hotel environment.
Guest Relations Lead – Luxury Coastal Hotel Opening in Newquay employer: Front Of House
Contact Detail:
Front Of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Lead – Luxury Coastal Hotel Opening in Newquay
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to luxury hotels. Attend events or join online forums where you can chat with potential colleagues and learn about opportunities before they even hit the job boards.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest relations shine through. Share stories that highlight your interpersonal skills and how you've turned challenging situations into memorable experiences for guests.
✨Tip Number 3
Research the hotel chain! Knowing their values and what makes them unique will help you tailor your approach. Mention specific aspects of their service philosophy during interviews to show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Guest Relations Lead. Plus, it shows you're keen on joining us and helps you stand out from the crowd.
We think you need these skills to ace Guest Relations Lead – Luxury Coastal Hotel Opening in Newquay
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create memorable guest experiences, especially in a luxury setting.
Highlight Your Interpersonal Skills: Since this role is all about guest relations, make sure to showcase your strong interpersonal skills. Share specific examples of how you've successfully managed guest interactions and resolved issues in the past.
Tailor Your Application: Don’t just send a generic application! We’re looking for candidates who understand our brand and values. Tailor your CV and cover letter to reflect how your experience aligns with the unique opportunities at our new hotel in Newquay.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process.
How to prepare for a job interview at Front Of House
✨Know the Hotel Inside Out
Before your interview, do some research on the luxury hotel chain and its values. Familiarise yourself with their previous openings and guest relations strategies. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Interpersonal Skills
As a Guest Relations Lead, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully managed guest interactions or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios involving VIP arrivals or handling negative feedback. Practising these responses will help you demonstrate your capability to create memorable experiences for guests.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's vision or the guest relations team. This not only shows your enthusiasm but also gives you a chance to gauge if the hotel aligns with your career goals.
