At a Glance
- Tasks: Join our Front of House Team as a Receptionist, delivering exceptional guest experiences.
- Company: Be part of Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Make unforgettable memories for guests while growing your career in a fun environment.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.
Overview:- An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.
- You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
- You will handle cash payments and a float in accordance with the company standards.
- You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
- You will assist with the daily completion of admin tasks within the department.
- You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
- You will ensure hotel amenities and outlets are promoted and will arrange in house services as required.
- You will ensure that information is gathered about each guest in order to update our client database, making proactive use of guest details to provide a truly personal service.
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist in Manchester employer: Front Of House
At Edwardian Hotels London, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant work culture that values integrity, ambition, and quality. As a Receptionist at our prestigious 5 Star Edwardian Manchester Hotel, you will be part of a supportive team dedicated to creating unforgettable guest experiences while enjoying competitive benefits, opportunities for personal growth, and a commitment to your wellbeing. Join us and discover why we are recognised as a Great Place to Work, where your talents can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edwardian Hotels London. Understand their values and what makes them tick. This way, you can show off how your own ambitions align with theirs during the chat.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios or questions you might face in the interview. Think about how you'd handle guest complaints or special requests, and be ready to share your experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows you care about the role and the company’s image.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Receptionist role at Edwardian Hotels London. Highlight your relevant experience and skills that align with our values of Integrity, Ambition, and Quality-Driven service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your strengths and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Front Of House
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values of Integrity, Ambition, and Quality-Driven service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for guests. Highlight how you anticipate needs and create memorable experiences, as this aligns perfectly with what they’re looking for.
✨Familiarise Yourself with Relevant IT Applications
Since the role requires knowledge of IT applications like Opera and Office 365, brush up on these tools before your interview. If you have experience with them, be ready to discuss how you’ve used these systems to enhance guest experiences or streamline operations.
✨Practice Your Communication Skills
Given the importance of impeccable English communication in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you convey professionalism and warmth.
