At a Glance
- Tasks: Lead and inspire the Reception team to deliver exceptional guest experiences.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a fun, rewarding environment that values your unique talents.
- Qualifications: Experience in a hotel reception role and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.
Overview:
- Lead, motivate, and support the Reception team to deliver exceptional guest service at all times.
- Act as a role model, demonstrating outstanding service standards and professionalism.
- Assist with the daily operation of the Front Desk, ensuring smooth and efficient guest arrivals and departures.
- Handle guest enquiries, feedback, and complaints with confidence and empathy, ensuring positive outcomes.
- Support the Reception Manager in coaching, training, and developing team members.
- Monitor service standards and identify opportunities to improve the guest experience.
- Ensure all procedures and brand standards are followed consistently.
- Work closely with other hotel departments to provide a seamless guest journey.
- Assist with departmental administration, rota planning, and operational reporting where required.
About You:
- Previous experience in a Reception Supervisor, Reception Team Leader, or Front Office role within a hotel environment.
- A passion for delivering exceptional guest experiences.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with experience motivating and developing team members.
- Confidence in resolving guest queries and managing challenging situations.
- Good organisational and problem-solving skills.
- A proactive and positive attitude with the ability to work under pressure.
- Knowledge of Opera PMS is advantageous but not essential.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be from candidates as part of the recruitment process.
Reception Team Leader in Manchester employer: Front Of House
Labombe by Trivet offers an exceptional work environment where culinary passion meets a commitment to quality service. Located in the heart of Mayfair, employees benefit from competitive salaries, career development opportunities, and unique perks such as complimentary stays at COMO Hotels worldwide. Join a team that values creativity, teamwork, and personal growth while being part of a Michelin-starred dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Of House
Don't be shy about reaching out to Front Of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
