At a Glance
- Tasks: Oversee reservations, ensuring exceptional guest experiences in a luxurious hotel setting.
- Company: Join Firmdale Hotels, known for luxury and impeccable service in London and New York.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a dynamic team delivering memorable experiences in a stunning environment.
- Qualifications: Experience in high-end hotel reservations and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering exceptional guest experiences in a luxurious setting?
Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel.
Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence.
Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay.
As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department.
Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service.
Responsibilities
- Run the daily operations of the reservations department, managing all incoming reservation enquiries.
- Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service.
- Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives.
- Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance.
- Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business.
- Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts.
What you Need
- Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential.
- Familiarity with the Opera system is required.
- A strong understanding of all Front Office operations is crucial.
- Exceptional communication and customer service skills are a must.
- The ability to thrive under pressure and in a busy environment is key.
- A deep understanding of current hospitality trends and competitor offerings.
- Impeccable organisational skills and attention to detail.
- Capable of motivating and training a team, providing solid leadership.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses.
Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.
Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet.
Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality.
To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AA Breakfast Award, Brumus Bar & Restaurant, 2025
You can see a full list of our awards and accolades here
https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Reservations Manager in London employer: Front Of House
Labombe by Trivet offers an exceptional work environment where culinary passion meets a commitment to quality service. Located in the heart of Mayfair, employees benefit from competitive salaries, career development opportunities, and unique perks such as complimentary stays at COMO Hotels worldwide. Join a team that values creativity, teamwork, and personal growth while being part of a Michelin-starred dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Of House
Don't be shy about reaching out to Front Of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
