At a Glance
- Tasks: Lead our front office team to create exceptional guest experiences at Dorset Square Hotel.
- Company: Join the award-winning Firmdale Hotels, known for its vibrant culture and excellence in hospitality.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Other info: Join us for regular social events and opportunities for professional growth.
- Why this job: Be a key player in a dynamic team, shaping memorable moments for guests.
- Qualifications: Previous supervisory experience and a passion for outstanding customer service.
The predicted salary is between 17 - 19 £ per hour.
Join our vibrant team at Firmdale Hotels, where hospitality meets excellence.
We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel.
As a
Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional.
Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations.
Responsibilities
- Lead by example, fostering a culture of teamwork and collaboration within the front office team.
- Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries.
- Provide guidance and support to reception team members, nurturing their skills and enhancing their performance.
- Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism.
- Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions.
- Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism.
- Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service.
- Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again.
What you Need
- A genuine passion for hospitality and a dedication to delivering outstanding service.
- Previous supervisory experience, with a proven ability to lead and motivate a team.
- A customer-focused mind-set, with a commitment to exceeding guest expectations.
- Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence.
- A keen eye for detail and the ability to maintain high standards in a fast-paced environment.
- Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team.
What We Offer
- Competitive hourly rate of £17.00 to £19.00, inclusive of service charge
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Complimentary meals on shift
- Flexible scheduling without split shifts
- Paid overtime for working Bank Holidays
- Enhanced holiday allowance based on length of service
- Ongoing training, professional development, and fully funded English lessons
- Refer a friend bonus and earn over £500
- Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Dry cleaning service for uniform and discounted personal items
- Regular social events, team activities, and fitness sessions
- One paid volunteering day, every year
- Annual long service awards with rewards at key milestones
- Season ticket loan for convenient commuting
- Cycle to work scheme
• And much more!...
About Us
Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground.
Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings.
At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address.
There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started.
To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience.
You'll be joining an award-winning team
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Readers' Choice Awards, Condé Nast Traveller, 2025
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Reception Supervisor in London employer: Front Of House
Labombe by Trivet offers an exceptional work environment where culinary passion meets a commitment to quality service. Located in the heart of Mayfair, employees benefit from competitive salaries, career development opportunities, and unique perks such as complimentary stays at COMO Hotels worldwide. Join a team that values creativity, teamwork, and personal growth while being part of a Michelin-starred dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Of House
Don't be shy about reaching out to Front Of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
