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- Tasks: Lead the overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Hotel Indigo K West Shepherd’s Bush, known for exceptional hospitality.
- Benefits: Competitive salary, discounts, healthcare support, and career development opportunities.
- Other info: Flexible night shifts with excellent growth potential in a vibrant environment.
- Why this job: Be the calm leader at night, making a real difference for guests.
- Qualifications: Experience in hotel management, strong leadership, and guest service skills.
The predicted salary is between 35000 - 35000 £ per year.
Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherd’s Bush, we don’t stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We’re looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
What’s Our Story? Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesn’t skip a beat. Our team makes that magic happen 24/7. As Night Manager, you’ll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.
Here’s what you can look forward to as our Night Manager:
- Annual salary: £35,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood
- Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
- Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
- Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
- Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
- Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
- Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
- Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
What’s Your Story? You’re calm, confident, and solutions-focused; especially when others are sleeping. You’ll thrive in this Night Manager role if you bring:
- Experience in Front Office or Duty Management roles in a hotel environment
- A natural sense of responsibility, safety, and leadership
- Strong guest service instincts and problem-solving skills
- Working knowledge of Opera Cloud (or similar hotel management systems)
- Familiarity with night audit procedures and financial reporting
- Excellent communication, organisation, and multitasking skills
- Understanding of health & safety, fire procedures, and emergency protocols
- Flexibility to work nights, weekends, and public holidays as part of a rotating roster
If you’re ready to lead the overnight experience and help our hotel rest easy knowing it’s in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush, and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK.
Night Manager in London employer: Front Of House
Contact Detail:
Front Of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hotel Indigo or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for in a Night Manager.
✨Tip Number 2
Show off your skills during interviews! Prepare examples of how you've handled guest issues or managed night audits in the past. We want to see that calm confidence you bring when the world is asleep.
✨Tip Number 3
Be proactive! If you know someone who works at Hotel Indigo, ask them about the team culture and what it’s like to work there. This will help you tailor your approach and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role and the hotel directly.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Night Owl Skills: When you’re writing your application, make sure to highlight your experience in hotel management, especially during night shifts. We want to see how you’ve kept things running smoothly while others were catching Zs!
Be Personal and Professional: We love a bit of personality! While keeping it professional, let your unique voice shine through. Share stories that showcase your guest service instincts and problem-solving skills – we want to know how you handle those unexpected late-night surprises.
Tailor Your Application: Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to reflect the specific requirements of the Night Manager role. Mention your familiarity with systems like Opera Cloud and any relevant night audit experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Hotel Indigo!
How to prepare for a job interview at Front Of House
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo K West Shepherd’s Bush. Familiarise yourself with their values, services, and the local area. This will not only show your genuine interest but also help you align your answers with their ethos of exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate calmness and control. Prepare examples from your past experiences where you've successfully led a team or handled emergencies. Highlight your problem-solving skills and how you ensure safety and satisfaction for guests and staff alike.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a late check-in or managing a guest complaint. Practice your responses to these scenarios, focusing on your approach to maintaining service standards and guest satisfaction during the night shift.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's approach to guest feedback or how they support their night team. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.