At a Glance
- Tasks: Ensure every guest feels welcome and safe during the night shift.
- Company: Join Hotel Indigo, where hospitality never sleeps and creativity thrives.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Other info: Flexible night shifts with great career growth in a vibrant environment.
- Why this job: Be the calm presence that makes nights memorable for our guests.
- Qualifications: Previous hotel experience preferred; strong communication and attention to detail required.
The predicted salary is between 30300 - 30300 € per year.
At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour.
Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Experience Supervisor:
- Annual salary: £30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story?
You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest-first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.
All applicants must have existing rights to work status in the UK.
Guest Experience Supervisor in London employer: Front Of House
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Guest Experience Supervisor, you will enjoy competitive benefits including a generous salary, extensive discounts across our properties, and world-class development programmes to support your career growth. Join us in creating unforgettable experiences for our guests while enjoying the unique energy of Shepherd’s Bush and the camaraderie of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Experience Supervisor role.
✨Tip Number 2
Show off your personality! When you get that interview, let your calm and confident nature shine through. Share stories that highlight your guest-first attitude and how you've handled tricky situations in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for the night shift vibe! Research common challenges faced during overnight shifts and think of solutions. This will not only impress your interviewers but also show you're ready to own the night!
We think you need these skills to ace Guest Experience Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific examples of how you've made guests feel welcome and valued in previous roles. We want to see that you truly care about creating memorable experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Experience Supervisor role. Highlight relevant experience, especially any night shift or front desk work. We appreciate when applicants take the time to connect their skills to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your story without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hotel Indigo K West Shepherd’s Bush!
How to prepare for a job interview at Front Of House
✨Know Your Guest Experience
Before the interview, brush up on your knowledge of guest service principles. Think about how you can create memorable experiences for guests, especially during late check-ins and early departures. Be ready to share specific examples from your past roles that highlight your ability to handle guest queries with professionalism and care.
✨Showcase Your Calm Under Pressure
As a Night Experience Supervisor, staying calm in challenging situations is key. Prepare to discuss scenarios where you've successfully managed stressful situations or emergencies. Highlight your problem-solving skills and how you prioritise safety while ensuring guests feel secure and well looked after.
✨Familiarise Yourself with Hotel Systems
If you have experience with Opera Cloud or similar systems, make sure to mention it! If not, do a bit of research to understand how these systems work. Being able to demonstrate your willingness to learn and adapt will show that you're ready to own the desk and keep things running smoothly.
✨Emphasise Team Collaboration
Even though the night shift can be solitary, teamwork is still essential. Be prepared to talk about how you’ve collaborated with other departments, like housekeeping or security, to maintain a clean and safe environment. This will show that you understand the importance of communication and teamwork, even during off-hours.
