At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and smooth operations.
- Company: Hotel Indigo K West, a vibrant hotel reflecting the eclectic energy of Shepherd’s Bush.
- Benefits: Competitive salary, discounts on dining and stays, healthcare support, and development opportunities.
- Other info: Join a supportive team with great career growth and a fun workplace culture.
- Why this job: Be a key player in creating unforgettable guest journeys in a dynamic environment.
- Qualifications: Experience in front office roles and strong leadership skills are essential.
The predicted salary is between 26130 - 31936 £ per year.
Description
Set the tone. Lead the experience.
At Hotel Indigo K West Shepherd’s Bush, the guest journey starts the moment they walk through our doors, and it’s our front office team that brings the neighbourhood to life. As
Reception Supervisor , you’ll lead by example on the floor, helping your team deliver smooth check-ins, warm welcomes, and stand-out service that leaves a lasting impression.
What’s Our Story?
Hotel Indigo is built on stories: of the neighbourhood, the guests, and the team.
We reflect the bold, eclectic energy of Shepherd’s Bush in everything we do.
As a Front Desk Supervisor, you’ll guide a high-performing Front of House team while staying hands-on, supporting operations and making every guest feel like they truly belong.
Here’s what you can look forward to as our
Reception Supervisor
Annual salary
- £29,700
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
- A Day in Your Neighbourhood
- Be the point of calm: Oversee the Front of House during your shift, supporting the team with check-ins, check-outs, luggage support, guest enquiries, and handling any issues with efficiency and empathy.
- Deliver high standards: Ensure all guest interactions reflect our service culture and brand promise. Monitor and maintain SOPs, LQA and IHG standards.
- Lead the team: Train, coach, and motivate Front Desk Receptionists, ensuring consistent performance and a warm, cohesive environment.
- Drive results: Support upselling initiatives and drive daily revenue targets including room upgrades, breakfast sales, and positive guest review mentions.
- Stay in control: Ensure accuracy with room allocations, billing, audit processes, guest profiles, and Front of House reporting.
- Own the handover: Communicate key updates to incoming teams and other departments to ensure a seamless guest journey.
- Be visible: Take initiative in guest recovery situations, assist with VIP arrivals, and act as a role model on the desk.
You will be required to work 40 hours per week on a shift rota over 5 days out of 7.
What’s Your Story?
You’re confident, composed, and thrive on leading others while still being on the floor.
You know how to stay calm under pressure and bring out the best in your team.
Ideally, you’ll bring
- Front Office or Reception experience in a hotel or lifestyle property
- Supervisory or shift leader experience (or ready for the step up)
- Knowledge of general hotel systems (Opera Cloud preferred)
- Strong interpersonal and communication skills
- The ability to manage priorities and support others through busy shifts
- A flexible approach to working patterns, including nights. weekends and public holidays
• An eye for detail and passion for great service!
If you’re ready to guide a guest journey from great to unforgettable, we want to hear your story. Step into the role of
Reception
Supervisor at Hotel Indigo K West Shepherd’s Bush, and help lead a team that lives and breathes the energy of our neighbourhood.
All applicants must have existing rights to work in the UK status.
Front Office Supervisor in London employer: Front Of House
Labombe by Trivet offers an exceptional work environment where culinary passion meets a commitment to quality service. Located in the heart of Mayfair, employees benefit from competitive salaries, career development opportunities, and unique perks such as complimentary stays at COMO Hotels worldwide. Join a team that values creativity, teamwork, and personal growth while being part of a Michelin-starred dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Of House
Don't be shy about reaching out to Front Of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
