Front of House Team Leader in London

Role Description

Working in the Front of House team you are responsible for ensuring the delivery of a high-class restaurant operation. You will work in our restaurant inside the venue, serving sliders and sharing plates to parties and group bookings, as well as seated meals.

Essential Duties and Responsibilities

• Providing and leading a top quality restaurant service to compliment the customer experience.
• Supervising a small team on shift, ensuring staff are up to standard.
• Taking orders and serving with enthusiasm, engaging with customers.
• Coordinating order flow, managing the kitchen pass.
• Escalating any issues to the correct superior staff member.
• Monitor and rotate stock to reduce wastage.
• Maintain a clean and presentable service area at all times, clearing tables of empty glasses, wiping down menus and table surfaces.
• Assist in setting up, laying cutlery and menus.
• Helping to close the restaurant, deep cleaning the area.

Other Duties and Responsibilities

• Ensure all training is completed and documented.
• Proactively contribute to and suggest ways of improving company processes and procedures.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 3 years of restaurant service experience.
• 1 year of experience in supervisory positions.
• High volume restaurant operation experience.
• Experienced in managing the kitchen pass (expo), ensuring clear communication between BOH and FOH, coordinating order flow, checking dish quality and presentation, and maintaining service speed and accuracy during peak periods.
• Experience leading teams as well as working independently.
• Experience serving at large events.

Personal

• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.