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- Tasks: Create unforgettable guest experiences and be the friendly face of our hotel.
- Company: Join Hotel Indigo K West Shepherd’s Bush, where hospitality meets local culture.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of a dynamic team that makes every guest feel at home.
- Qualifications: Customer service experience and a passion for hospitality are essential.
- Other info: Flexible shifts and a vibrant work environment await you!
The predicted salary is between 23900 - 31600 ÂŁ per year.
Be the smile they remember. At Hotel Indigo K West Shepherd’s Bush, we don’t just check guests in, we welcome them into the story of the neighbourhood. As a Front Desk Receptionist, you’ll be the friendly face that makes each guest feel instantly at home. From seamless check-ins to tailored recommendations, you’ll create meaningful moments that make our guests’ stay unforgettable.
What’s Our Story? Hotel Indigo is about creating authentic local experiences. That means reflecting the creative energy of Shepherd’s Bush through every interaction: bold, effortless, and full of personality. Whether it’s helping a guest find the best late-night music spot or solving a billing query with calm confidence, our Front of House team brings hospitality to life.
Here’s what you can look forward to as our Front Desk Receptionist:
- Annual salary: ÂŁ27,900
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out efficiently, assist with luggage and create a positive first and last impression.
- Be their go-to: Assist with everything from local tips to room preferences, dinner bookings to billing queries; you’ll be the heartbeat of the guest journey.
- Keep the conversation flowing: Engage with IHG Rewards Club members and returning guests, and always personalise your service where you can.
- Handle the details: Take bookings, process payments, manage reservations, and answer phones; all with confidence and clarity.
- Support operations: Maintain guest records, assist with room allocations, and liaise with Housekeeping and other teams to ensure every stay goes smoothly.
- Keep things safe: Follow all hotel policies and procedures including health & safety, key control, and guest privacy protocols.
You will be required to work 40 hours per week on a shift rota over 5 days out of 7.
What’s Your Story? You’re friendly, confident, and cool under pressure. You love interacting with people and you’re always one step ahead when it comes to their needs. Ideally, for the Front Desk Receptionist role, you’ll also bring:
- Previous front office, reception, or customer service experience
- Great communication and problem-solving skills
- Familiarity with hotel systems (Opera Cloud is a plus)
- Tech-savviness and attention to detail
- Flexibility to work shifts, including evenings, nights, weekends, and public holidays
- A collaborative, team-focused attitude and positive energy
- A passion for hospitality and guest experience!
If you’re ready to create moments that guests remember long after check-out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd’s Bush, and help us make every arrival feel like coming home.
Guest Experience Host employer: Front Of House
Contact Detail:
Front Of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Get to know the hotel and its neighbourhood! Before your interview, do a bit of research on Hotel Indigo K West Shepherd’s Bush. Familiarise yourself with local hotspots and the unique vibe of the area. This will help you connect with the interviewers and show that you're genuinely interested in creating those memorable guest experiences.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll be the friendly face that guests remember. Role-play common scenarios with friends or family, like checking in a guest or handling a billing query. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive one. Whether it’s a tricky customer request or a last-minute change, being able to demonstrate your calm confidence will make you stand out.
✨Tip Number 4
Apply through our website! We want to see your story, so make sure to submit your application directly on the Hotel Indigo careers page. It shows initiative and gives you a better chance to showcase your personality and passion for hospitality right from the start!
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some of that friendly energy that makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Host role. Highlight any previous experience in customer service or hospitality, and share specific examples of how you've created memorable moments for guests in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Hotel Indigo K West Shepherd’s Bush!
How to prepare for a job interview at Front Of House
✨Show Your Personality
As a Guest Experience Host, your personality is key! Make sure to let your friendly and enthusiastic nature shine through during the interview. Share personal anecdotes that highlight your passion for hospitality and how you create memorable experiences for guests.
✨Know the Neighbourhood
Familiarise yourself with Shepherd’s Bush and its local attractions. Be ready to discuss your favourite spots and how you would recommend them to guests. This shows your commitment to providing tailored recommendations and enhances your credibility as a local expert.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in previous roles. Whether it’s resolving a guest complaint or managing a busy check-in, showcasing your calm confidence and problem-solving abilities will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or what success looks like in this role. This not only shows your interest but also helps you gauge if the hotel aligns with your values and career goals.
