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- Tasks: Lead front of house operations, ensuring exceptional customer service and team development.
- Company: Award-winning hotel group recognised for excellence in hospitality and employee satisfaction.
- Benefits: Generous leave, monthly tips, exclusive discounts, and comprehensive health plans.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Strong leadership skills, customer service experience, and knowledge of HART PMS preferred.
- Other info: Inclusive culture with opportunities for growth and wellbeing support.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.
As Front of House Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business. You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.
What you’ll need:
- To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents; high standards will be second nature to you.
- To be a natural people manager with the ability to lead a team.
- To be a manager who is motivated by developing their team and seeing them succeed.
- You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
- A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
- To preferably have knowledge of HART PMS, and Microsoft Office skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equality means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn.
Front of House Manager in Cheltenham employer: Front Of House
Contact Detail:
Front Of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Front of House Manager, you'll need to demonstrate your ability to handle guest interactions smoothly. Think of examples from your past experiences where you turned a challenging situation into a positive one.
✨Tip Number 3
Don’t forget to highlight your leadership skills! Be ready to share how you've developed and motivated teams in the past. They want to see that you can inspire others to deliver top-notch service and create memorable experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our award-winning team. Let’s make it happen!
We think you need these skills to ace Front of House Manager in Cheltenham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Front of House Manager role. Highlight your experience in customer service and team management, and mention any relevant skills like HART PMS or Microsoft Office that could set you apart.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with us at Eden Hotel Collection.
How to prepare for a job interview at Front Of House
✨Know Your Stuff
Make sure you’re familiar with the hotel’s values and recent achievements, like being crowned Best Employer at the 2025 Springboard Awards. This shows you’re genuinely interested and helps you connect your experience to their success.
✨Showcase Your People Skills
As a Front of House Manager, your ability to lead and develop a team is crucial. Prepare examples of how you've successfully coached team members in customer service or resolved conflicts, highlighting your warm personality and professionalism.
✨Upselling Expertise
Since upselling is part of the role, think of specific strategies you’ve used in the past to increase sales. Be ready to discuss how you can inspire your team to do the same while maintaining high customer satisfaction.
✨Ask Thoughtful Questions
Prepare questions that reflect your understanding of the role and the company culture. Inquire about their approach to team development or how they maintain high standards of guest satisfaction, showing that you’re keen to contribute positively.
