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For Companies At a Glance
- Tasks: Be the go-to person for all support queries and keep everything running smoothly.
- Company: Join a dynamic IT Support Firm in the heart of London, known for its reliability.
- Benefits: Enjoy a competitive salary and opportunities for growth in a professional environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love problem-solving.
- Qualifications: Previous helpdesk or admin experience is a must; strong communication skills are key.
- Other info: Work with a collaborative team that values structure and clear communication.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Helpdesk Administrator or Service Desk CoordinatorLondonIT Support Firm£30,000 to £35,000 (dep exp)
Helpdesk Administrator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.
Key Responsibilities
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Act as the first point of contact for all incoming support queries
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Log and monitor helpdesk requests using the internal ticketing system
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Assign and escalate issues where necessary, ensuring timely resolution
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Liaise with internal teams and service providers to follow up on outstanding jobs
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Keep users informed with clear, timely updates throughout the process
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Maintain accurate records of all service requests and interventions
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Support reporting activities to help identify trends and improve service delivery
About You
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Previous experience in a helpdesk, service desk, or administration role
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Confident communicator with strong organisational skills
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Able to juggle multiple tasks and prioritise effectively under pressure
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Comfortable using ticketing or CRM systems
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A collaborative approach and willingness to support the wider team
Why Apply?
You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector
Service Desk Support employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support
✨Tip Number 1
Familiarise yourself with common helpdesk software and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practice explaining technical issues in simple terms, as this will be crucial when dealing with users who may not be tech-savvy.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or resolved conflicts in previous roles. This will help you illustrate your organisational skills and ability to work under pressure.
✨Tip Number 4
Research the company culture and values of the IT Support Firm. Tailoring your responses to align with their emphasis on collaboration and clear communication can make a strong impression during your interview.
We think you need these skills to ace Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or service desk roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are key for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactive approach. Mention specific examples of how you've successfully resolved support queries or improved service delivery in previous roles.
Highlight Technical Skills: If you have experience with ticketing or CRM systems, be sure to mention this in your application. Detail any specific software you’ve used and how it contributed to your efficiency in past positions.
Show Enthusiasm for the Role: In your application, express your excitement about joining a collaborative team in a fast-paced environment. Highlight your willingness to support the wider team and contribute to a positive workplace culture.
How to prepare for a job interview at Front of House Recruitment
✨Showcase Your Communication Skills
As a Service Desk Support candidate, you'll need to demonstrate your ability to communicate clearly and effectively. Prepare examples of how you've successfully resolved issues in the past by keeping users informed and providing timely updates.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using an internal ticketing system, it’s beneficial to familiarise yourself with common ticketing or CRM systems. If you have experience with specific tools, be ready to discuss how you used them to manage support requests efficiently.
✨Highlight Your Organisational Skills
The job requires strong organisational skills to juggle multiple tasks. Be prepared to share examples of how you've prioritised tasks in previous roles, especially under pressure, to ensure smooth operations.
✨Demonstrate a Collaborative Mindset
This position values teamwork, so be ready to discuss how you've worked collaboratively in the past. Share instances where you supported your team or liaised with other departments to resolve issues, showcasing your proactive approach.
