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For Companies At a Glance
- Tasks: Be the go-to person for all IT support queries and keep everything running smoothly.
- Company: Join a dynamic IT support firm located in the heart of London.
- Benefits: Enjoy a competitive salary and opportunities for growth in a professional environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love problem-solving.
- Qualifications: Previous experience in helpdesk or administration roles is essential.
- Other info: Collaborative team culture that values clear communication and reliability.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Helpdesk Coordinator or Service Desk Coordinator or IT Help Desk LondonIT Support Firm£30,000 to £40,000 (dep exp)
Facilities Helpdesk Coordinator or IT Help Desk in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk, or Facilities Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.
Key Responsibilities
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Act as the first point of contact for all incoming support queries
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Log and monitor helpdesk requests using the internal ticketing system
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Assign and escalate issues where necessary, ensuring timely resolution
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Liaise with internal teams and service providers to follow up on outstanding jobs
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Keep users informed with clear, timely updates throughout the process
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Maintain accurate records of all service requests and interventions
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Support reporting activities to help identify trends and improve service delivery
About You
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Previous experience in a helpdesk, service desk, or administration role
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Confident communicator with strong organisational skills
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Able to juggle multiple tasks and prioritise effectively under pressure
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Comfortable using ticketing or CRM systems
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A collaborative approach and willingness to support the wider team
Why Apply?
You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector
Service Desk employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being knowledgeable about these platforms will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Service Desk Coordinator, you'll need to convey information clearly and effectively, so practice articulating your thoughts and responses.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. We love to see candidates who can handle pressure and prioritise effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and demonstrate that you're a great fit for our team.
We think you need these skills to ace Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or service desk roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are key for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled support queries or improved service delivery in previous positions.
Highlight Communication Skills: Since the role requires clear communication, provide examples in your application that demonstrate your ability to liaise effectively with both users and internal teams. This could be through past experiences or specific projects.
Showcase Technical Proficiency: Mention any experience you have with ticketing systems or CRM software. If you have certifications or training related to IT support, be sure to include those as well to strengthen your application.
How to prepare for a job interview at Front of House Recruitment
✨Showcase Your Organisational Skills
As a Service Desk Coordinator, you'll need to demonstrate your ability to keep things organised. Prepare examples from your previous roles where you successfully managed multiple tasks or projects simultaneously, highlighting your prioritisation skills.
✨Communicate Clearly and Confidently
Since the role involves being the first point of contact for support queries, practice clear and confident communication. During the interview, articulate your thoughts well and ensure you listen actively to the interviewer's questions.
✨Familiarise Yourself with Ticketing Systems
Understanding ticketing or CRM systems is crucial for this role. If you have experience with specific systems, be ready to discuss them. If not, do some research on common platforms used in IT support to show your willingness to learn.
✨Demonstrate a Collaborative Mindset
This position requires working closely with internal teams and service providers. Share examples of how you've successfully collaborated in past roles, emphasising your team spirit and willingness to support others.
