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For Companies At a Glance
- Tasks: Build strong client relationships and drive tech strategy for multiple clients.
- Company: Dynamic tech company in London with a hybrid work model.
- Benefits: Competitive salary, bonus opportunities, and a focus on professional growth.
- Why this job: Make a real impact by advising clients and enhancing their tech strategies.
- Qualifications: Strong technical foundation and excellent communication skills required.
- Other info: Perfect for those seeking a strategic role in a fast-paced environment.
The predicted salary is between 55000 - 65000 £ per year.
About the role
Location: London (Hybrid)
Salary: £55,000 – £65,000 per annum (Depending on experience) + Bonus
We are seeking a relationship‑focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success – retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves tech strategy and enjoys acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long‑term relationships over fixing service desk tickets.
Ideal Candidates Either:
- The MSP Veteran: You understand the pace and multi‑client environment.
- The Internal IT Professional: You’ve managed IT for a small‑to‑medium business and are ready to move away from hands‑on fixing into a broader, more strategic client‑facing role.
Note: This role is perfect for someone from an agile, SME background and is not suited for those coming from a rigid, highly siloed "corporate" environment.
Key Responsibilities
- Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across 8–12 clients.
- Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivity.
- Manage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve them.
- Master Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassured.
What You Bring
- Technical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly.
- Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement.
- Strategic Mindset: You can translate technical concepts into business benefits for non‑technical stakeholders.
This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence.
Technical Account Manager in London employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities for Technical Account Managers. Attend meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with Microsoft 365 and client management. This will help you stand out during interviews and demonstrate your strategic mindset.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to explain complex tech concepts to non-technical stakeholders. Role-play with a friend or use online resources to refine your pitch and ensure you're calm under pressure.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to show how your background aligns with our needs, and don’t hesitate to follow up after applying!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Your Technical Side: Make sure to highlight your technical skills and experience in your application. We want to see how you can bridge the gap between clients and our tech teams, so don’t hold back on showcasing your knowledge of Microsoft 365 and security tools!
Emphasise Relationship Building: Since this role is all about building long-term relationships, share examples of how you've successfully managed client relationships in the past. We love seeing candidates who can demonstrate their ability to connect with clients and keep them happy.
Be Strategic: We’re looking for someone with a strategic mindset, so make sure to include any experiences where you’ve translated technical concepts into business benefits. Show us how you can think beyond the immediate issues and drive long-term success for our clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Front of House Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, security tools, and endpoints. Be ready to discuss how these technologies can benefit clients and improve their operations. This will show that you’re not just technically literate but also capable of translating that knowledge into real-world applications.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about times when you acted as a trusted adviser or resolved conflicts. This role is all about client retention, so demonstrating your ability to connect with people will be key.
✨Be Ready for Strategic Discussions
Since this position involves driving strategy and leading service reviews, come prepared with ideas on how to create technology roadmaps. Think about potential risks and how you would address them. Showing that you can think strategically will set you apart from other candidates.
✨Master Your Communication Skills
Practice articulating complex technical concepts in simple terms. You’ll need to reassure clients during major incidents, so being calm and professional is crucial. Consider role-playing scenarios where you explain technical issues to non-technical stakeholders to refine your communication style.