At a Glance
- Tasks: Be the go-to person for all facilities queries and support requests.
- Company: Join a leading financial services firm in London with a vibrant office culture.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a real difference by ensuring a smooth workplace experience for everyone.
- Qualifications: Experience in facilities management or office support is a plus.
The predicted salary is between 35000 - 39000 £ per year.
Facilities Helpdesk Coordinator for London Financial Services Firm - to support the smooth running of its London office. This role will act as the central point of contact for facilities requests, building issues and workplace support queries. The successful candidate will manage the facilities inbox, update the CAFM system, coordinate reactive and planned maintenance requests, and liaise with internal teams, contractors and external service providers. This would suit someone with experience in Facilities Management, workplace services, office support or a facilities helpdesk environment. Strong communication, organisation and customer service skills are essential. The helpdesk operates Monday to Friday during office hours, with some flexibility occasionally required to support holiday or absence cover.
Main Duties
- Act as the first point of contact for facilities queries, service requests and building-related issues.
- Log, track and update reactive maintenance jobs through to completion.
- Support planned preventative maintenance activity, including scheduling, updates and follow-up.
- Maintain accurate CAFM records, including job notes, documents, images, certificates and completion details.
- Keep internal users updated on request progress, delays or issues.
- Liaise with contractors, suppliers and service providers to support smooth facilities delivery.
- Assist with helpdesk administration, system updates, filing and data maintenance.
- Support the wider Facilities team with workplace services across the office.
- Prepare reports, statistics and ad hoc information when required.
- Record facilities requirements for internal meetings, events and office activity.
- Escalate urgent or unresolved issues to the appropriate manager.
- Provide a professional, helpful and customer-focused service at all times.
Skills and Experience
- Experience in Facilities Management, workplace services, helpdesk support or a similar corporate support role.
- Confident communicating with colleagues, contractors and suppliers.
- Good written and verbal communication skills.
- Strong organisational skills, with the ability to manage several tasks at once.
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
- Experience using a CAFM system would be an advantage.
- Practical, flexible and willing to support the wider team when needed.
- Able to stay calm and professional when dealing with urgent requests.
- Customer-focused, reliable and comfortable taking ownership of tasks through to completion.
Helpdesk Facilities in London employer: Front of House Recruitment
Join a dynamic financial services firm in London that prioritises employee well-being and professional growth. With a supportive work culture, competitive salary, and opportunities for career advancement, this role as a Helpdesk Facilities Coordinator offers a chance to make a meaningful impact while working in a vibrant city environment. Enjoy the benefits of a collaborative team atmosphere and the flexibility to adapt to various workplace needs.
Contact Details:
Front of House Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Facilities in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since you’ll be working in a financial services firm. Think about how your experience aligns with their needs and be ready to share specific examples of how you've handled facilities issues in the past.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight your ability to manage multiple tasks and keep everything on track. Use real-life scenarios to demonstrate how you’ve successfully juggled various responsibilities in a helpdesk environment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals to join our team. Make sure your application stands out by tailoring it to the specific role and showcasing your customer service skills and experience in facilities management.
We think you need these skills to ace Helpdesk Facilities in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Facilities Management or similar roles, and don’t forget to showcase your strong communication and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Facilities role. Mention specific experiences that relate to managing facilities requests and supporting workplace services.
Showcase Your Customer Service Skills:Since this role is all about providing a professional and customer-focused service, make sure to include examples of how you've successfully handled customer queries or resolved issues in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Front of House Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with facilities management terminology and processes, especially around helpdesk operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with colleagues, contractors, or suppliers. Practise articulating these experiences clearly and concisely.
✨Organisational Skills on Display
The job requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, like task lists or project management software.
✨Customer Service Mindset
This role is all about providing a professional and helpful service. Be ready to discuss how you've handled customer queries or complaints in the past. Highlight your approach to maintaining a calm and professional demeanour, especially when dealing with urgent requests.
