Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support to boutique hotels and commercial clients.
- Company: Join a friendly, well-established MSP in the heart of London.
- Benefits: Enjoy a salary up to £35K plus benefits and smart-casual dress code.
- Why this job: Gain hands-on experience while building strong relationships with clients in a supportive team.
- Qualifications: Previous 1st line IT support experience and confidence with Windows systems required.
- Other info: Opportunity for progression into a 2nd line role as you gain experience.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
1st Line Support AnalystLondonBoutique MSPSalary – Up to £35K + Benefits | London
1st Line Support Analyst needed. Are you a confident 1st Line Support candidate with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that supports a range of boutique hotels and commercial clients across Central London.Location: Covent Garden, London (office-based with regular site visits in Central London)
The Role
As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients – mainly boutique hotels – helping resolve IT issues and carrying out regular maintenance tasks. You'll get to know each client well, typically visiting them weekly. There’s no suit required, just smart-casual attire.
When not on site, you'll be based in the Covent Garden office, working alongside a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role.
Key Responsibilities:
-
Provide 1st line IT support to clients on-site and remotely
-
Carry out BAU and project-based support tasks
-
Escalate more complex issues when needed, while maintaining ownership of the ticket
-
Build strong working relationships with end-users
Requirements:
-
Previous experience in a 1st line IT support role
-
Confident with Windows operating systems, desktop/laptop hardware, and common applications
-
Clear, friendly communication skills – both written and verbal
-
Strong problem-solving mindset with a willingness to learn
-
Professional, reliable, and presentable for client-facing visits
Nice to Have:
-
Some exposure to 2nd line support duties
-
Experience with software deployment toolsplease apply asap
IT Support Analyst employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and software used by boutique hotels. Research common IT issues they face and be prepared to discuss how you would resolve them during your interview.
✨Tip Number 2
Practice your communication skills, as you'll need to explain technical issues to non-technical users. Consider role-playing scenarios with a friend to enhance your ability to convey information clearly and effectively.
✨Tip Number 3
Network with professionals in the IT support field, especially those working in managed service providers (MSPs). Attend local tech meetups or online forums to build connections that could lead to referrals or insider tips about the job.
✨Tip Number 4
Showcase your problem-solving mindset by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss these during your interview to demonstrate your capability and reliability.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in 1st line IT support. Emphasise your skills with Windows operating systems, hardware troubleshooting, and customer service. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention why you are interested in working for a boutique MSP and how your skills align with the role's requirements. Personalise it to reflect your understanding of the company and its clients.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to build relationships with end-users. Provide examples of how you've successfully resolved IT issues in the past, both on-site and remotely.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for client-facing roles.
How to prepare for a job interview at Front of House Recruitment
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with tech in your personal or professional life, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your customer service experience. Use specific examples where you successfully resolved issues or built strong relationships with clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've faced technical challenges and how you approached solving them. This will showcase your problem-solving mindset, which is crucial for a 1st Line Support Analyst.
✨Dress Smart-Casual
While the company has a relaxed dress code, it's still important to present yourself well. Opt for smart-casual attire that reflects professionalism while being comfortable, especially since you'll be visiting clients.
