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For Companies At a Glance
- Tasks: Be the go-to person for all IT support queries and ensure smooth operations.
- Company: Join a dynamic IT support firm located in the heart of London.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Work in a collaborative environment that values communication and reliability.
- Qualifications: Previous helpdesk or administration experience is essential; strong organisational skills are a must.
- Other info: Perfect for those who thrive under pressure and love multitasking.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
Helpdesk Coordinator or Service Desk CoordinatorLondonIT Support Firm£30,000 to £40,000 (dep exp)
Helpdesk Coordinator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.
Key Responsibilities
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Act as the first point of contact for all incoming support queries
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Log and monitor helpdesk requests using the internal ticketing system
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Assign and escalate issues where necessary, ensuring timely resolution
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Liaise with internal teams and service providers to follow up on outstanding jobs
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Keep users informed with clear, timely updates throughout the process
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Maintain accurate records of all service requests and interventions
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Support reporting activities to help identify trends and improve service delivery
About You
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Previous experience in a helpdesk, service desk, or administration role
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Confident communicator with strong organisational skills
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Able to juggle multiple tasks and prioritise effectively under pressure
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Comfortable using ticketing or CRM systems
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A collaborative approach and willingness to support the wider team
Why Apply?
You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector
Helpdesk Coordinator employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with common helpdesk software and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as this role requires clear and effective interaction with users and team members. Practising how to explain technical issues in simple terms can be very beneficial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritise effectively under pressure.
✨Tip Number 4
Research the company culture and values of the IT support firm you're applying to. Tailoring your responses to align with their ethos during the interview can demonstrate your genuine interest in the role.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or service desk roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are key for the Helpdesk Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactive approach. Mention specific examples of how you've successfully resolved support queries or improved service delivery in previous roles.
Highlight Technical Proficiency: If you have experience with ticketing or CRM systems, be sure to mention this in your application. Detail any specific software you’ve used and how it contributed to your efficiency in past positions.
Showcase Team Collaboration: Since the role requires a collaborative approach, include examples of how you've worked effectively within a team. This could involve liaising with internal teams or service providers to resolve issues.
How to prepare for a job interview at Front of House Recruitment
✨Showcase Your Organisational Skills
As a Helpdesk Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully prioritised and organised tasks under pressure.
✨Communicate Clearly and Confidently
Since the role involves being the first point of contact for support queries, practice clear and confident communication. Be ready to explain how you would keep users informed and provide updates throughout the resolution process.
✨Familiarise Yourself with Ticketing Systems
Make sure you understand how ticketing or CRM systems work, as this is crucial for the role. If possible, research the specific system used by the company and be prepared to discuss your experience with similar tools.
✨Demonstrate a Collaborative Mindset
The job requires a collaborative approach, so think of examples where you've worked effectively within a team. Highlight your willingness to support colleagues and how you contribute to a positive team environment.
