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For Companies At a Glance
- Tasks: Provide on-site and remote IT support to boutique hotels in Central London.
- Company: Join a friendly, well-established Managed Service Provider in Covent Garden.
- Benefits: Enjoy a salary up to £35K, smart-casual dress code, and opportunities for career progression.
- Why this job: Gain hands-on experience, build client relationships, and work in a supportive team environment.
- Qualifications: Previous 1st line IT support experience and strong communication skills required.
- Other info: Regular site visits and no formal dress code make this role unique.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
1st Line Support EngineerLondonBoutique MSPSalary – Up to £35K + Benefits | London
1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that supports a range of boutique hotels and commercial clients across Central London.Location: Covent Garden, London (office-based with regular site visits in Central London)
The Role
As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients – mainly boutique hotels – helping resolve IT issues and carrying out regular maintenance tasks. You'll get to know each client well, typically visiting them weekly. There’s no suit required, just smart-casual attire.
When not on site, you'll be based in the Covent Garden office, working alongside a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role.
Key Responsibilities:
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Provide 1st line IT support to clients on-site and remotely
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Carry out BAU and project-based support tasks
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Escalate more complex issues when needed, while maintaining ownership of the ticket
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Build strong working relationships with end-users
Requirements:
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Previous experience in a 1st line IT support role
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Confident with Windows operating systems, desktop/laptop hardware, and common applications
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Clear, friendly communication skills – both written and verbal
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Strong problem-solving mindset with a willingness to learn
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Professional, reliable, and presentable for client-facing visits
Nice to Have:
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Some exposure to 2nd line support duties
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Experience with software deployment toolsplease apply asap
1st Line Support employer: Front of House Recruitment
Contact Detail:
Front of House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies and software used by boutique hotels. Research common IT issues they face and be prepared to discuss how you would resolve them during your interview.
✨Tip Number 2
Practice your communication skills, as this role requires clear and friendly interactions with clients. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work in similar environments. Attend local tech meetups or online forums to gain insights and potentially get referrals.
✨Tip Number 4
Showcase your problem-solving mindset by preparing examples of past experiences where you successfully resolved IT issues. Be ready to discuss these during your interview to demonstrate your capability.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line IT support. Emphasise your skills with Windows operating systems, hardware troubleshooting, and customer service. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your previous roles and how they relate to the responsibilities of the 1st Line Support Engineer position. Be sure to express your enthusiasm for working with boutique hotels.
Highlight Communication Skills: Since clear communication is key in this role, ensure you mention your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects professionalism.
How to prepare for a job interview at Front of House Recruitment
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used tech to solve problems in previous roles, especially in a support capacity.
✨Demonstrate Your Communication Skills
Since this role involves client interaction, practice clear and friendly communication. Be prepared to discuss how you would explain technical issues to non-technical users.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific IT issues you've resolved in the past. Think of a few examples where you successfully diagnosed and fixed a problem, highlighting your problem-solving mindset.
✨Dress Smart-Casual
While the company has a relaxed dress code, it's still important to look presentable. Opt for smart-casual attire that reflects professionalism while being comfortable.
