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- Tasks: Build strong client relationships and drive tech strategy for multiple clients.
- Company: Dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, bonus opportunities, and hybrid working model.
- Other info: Perfect for those seeking growth in an agile, collaborative environment.
- Why this job: Make a real impact by bridging tech and client needs in a strategic role.
- Qualifications: Strong technical foundation and excellent communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoys acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets.
Either:
- The MSP Veteran: You understand the pace and multi-client environment
- The Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role
Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment.
Key Responsibilities as Technical Account Manager
- Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)
- Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivity
- Manage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve them
- Master Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassured
What You Bring
- Technical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly
- Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement
- Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders
This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence.
IT Service Manager employer: Front & Front FM
Contact Detail:
Front & Front FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client relationships and technical strategy. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past successes in managing client relationships and driving tech strategies. This will give you an edge and demonstrate your proactive approach to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Manager role. Highlight your relationship-building abilities and any relevant technical expertise, especially in Microsoft 365 and security tools.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships or driven strategic initiatives in previous positions.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and professional. Use straightforward language and structure your thoughts logically to demonstrate your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Front & Front FM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, security tools, and endpoints. Be ready to discuss how these technologies can benefit clients and improve their operations. This will show that you’re not just a techie but someone who understands the bigger picture.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients or stakeholders in the past. Highlight your ability to communicate effectively and manage expectations, as this role is all about being a trusted adviser rather than just a problem-solver.
✨Demonstrate Strategic Thinking
Think about how you can translate technical concepts into business benefits. Be ready to discuss how you would approach service reviews and technology roadmaps. This will help interviewers see that you have the strategic mindset they’re looking for.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a major incident or managing client expectations. Prepare your thought process on how you would approach these scenarios, showcasing your calmness and professionalism under pressure.