At a Glance
- Tasks: Be the go-to person for all facilities queries and support requests.
- Company: Join a leading financial services firm in London with a vibrant office culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and room for career advancement.
- Why this job: Make a real difference in creating a smooth workplace experience for everyone.
- Qualifications: Experience in facilities management or office support is a plus.
The predicted salary is between 33000 - 39000 £ per year.
Facilities Helpdesk Coordinator for London Financial Services Firm - to support the smooth running of its London office. This role will act as the central point of contact for facilities requests, building issues and workplace support queries. The successful candidate will manage the facilities inbox, update the CAFM system, coordinate reactive and planned maintenance requests, and liaise with internal teams, contractors and external service providers. This would suit someone with experience in Facilities Management, workplace services, office support or a facilities helpdesk environment. Strong communication, organisation and customer service skills are essential. The helpdesk operates Monday to Friday during office hours, with some flexibility occasionally required to support holiday or absence cover.
Main Duties
- Act as the first point of contact for facilities queries, service requests and building-related issues.
- Log, track and update reactive maintenance jobs through to completion.
- Support planned preventative maintenance activity, including scheduling, updates and follow-up.
- Maintain accurate CAFM records, including job notes, documents, images, certificates and completion details.
- Keep internal users updated on request progress, delays or issues.
- Liaise with contractors, suppliers and service providers to support smooth facilities delivery.
- Assist with helpdesk administration, system updates, filing and data maintenance.
- Support the wider Facilities team with workplace services across the office.
- Prepare reports, statistics and ad hoc information when required.
- Record facilities requirements for internal meetings, events and office activity.
- Escalate urgent or unresolved issues to the appropriate manager.
- Provide a professional, helpful and customer-focused service at all times.
Skills and Experience
- Experience in Facilities Management, workplace services, helpdesk support or a similar corporate support role.
- Confident communicating with colleagues, contractors and suppliers.
- Good written and verbal communication skills.
- Strong organisational skills, with the ability to manage several tasks at once.
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
- Experience using a CAFM system would be an advantage.
- Practical, flexible and willing to support the wider team when needed.
- Able to stay calm and professional when dealing with urgent requests.
- Customer-focused, reliable and comfortable taking ownership of tasks through to completion.
Facilities Helpdesk employer: Front & Front FM
As a Facilities Helpdesk Coordinator at our London Financial Services Firm, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. We offer competitive salaries, a collaborative culture, and opportunities for career advancement, all while being part of a prestigious firm located in the heart of London. Join us to make a meaningful impact in ensuring the smooth operation of our office and enjoy the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to facilities helpdesk roles. Think about how you’d handle specific scenarios, like managing urgent requests or liaising with contractors.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Helpdesk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Facilities Management or similar roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Coordinator role. Share specific examples of how you've handled facilities queries or managed maintenance requests in the past.
Show Off Your Communication Skills:Since this role involves liaising with various teams and contractors, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Front & Front FM
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems before the interview. If you have experience using one, be ready to discuss how you’ve used it to manage maintenance requests or track issues. This shows you’re not just a good communicator but also tech-savvy, which is crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved conflicts or handled urgent requests calmly. This will demonstrate your ability to maintain professionalism under pressure, which is key for a Facilities Helpdesk Coordinator.
✨Organisational Skills are Key
Be ready to talk about how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, especially when dealing with various requests and deadlines. This will highlight your ability to juggle responsibilities in a busy environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication skills are essential for this role. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will show that you can effectively liaise with internal teams and external contractors, which is a big part of the job.
