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For Companies At a Glance
- Tasks: Provide on-site and remote IT support to boutique hospitality clients.
- Company: Leading IT services company in London with a supportive culture.
- Benefits: Career advancement opportunities and a dynamic work environment.
- Why this job: Join a growing team and enhance your technical skills while helping clients.
- Qualifications: Proactive attitude, strong technical skills, and excellent client relationship abilities.
- Other info: Perfect for those looking to kickstart their IT career in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services company in London is seeking 1st and 2nd Line Support Engineers to join their expanding technical team. The roles involve providing on-site and remote support to boutique hospitality clients, troubleshooting hardware and software issues, and managing escalations.
Ideal candidates are proactive and personable, with strong technical skills in server management and client relationship building. This is an excellent opportunity to advance your career in a supportive environment.
IT Support Engineer (1st/2nd Line) – London MSP employer: Front FM Recruitment
Contact Detail:
Front FM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st/2nd Line) – London MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in hospitality. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved problems in the past, especially with hardware and software issues.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Keep it personable! Remember, building relationships is key in this role. Practice your communication skills and be ready to showcase your friendly side during interviews. Clients love a techie who can also connect!
We think you need these skills to ace IT Support Engineer (1st/2nd Line) – London MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any work with 1st and 2nd line issues. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. A personal touch goes a long way in making your application stand out.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky hardware or software issues in the past. We love proactive candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Front FM Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around server management and common hardware/software issues. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience.
✨Showcase Your People Skills
Since you'll be working with boutique hospitality clients, it's crucial to demonstrate your personable side. Prepare examples of how you've built relationships with clients or resolved conflicts in a previous role. This will highlight your ability to connect with customers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Think about how you would handle escalations or tricky client requests. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the types of clients you'll be supporting, or opportunities for professional development. This shows you're genuinely interested in being part of their team.
