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For Companies At a Glance
- Tasks: Provide hands-on IT support to high-end hospitality clients in London.
- Company: Boutique Managed Service Provider with a friendly, close-knit team.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Proactive attitude and experience in IT support roles.
- Other info: Great chance to build strong client relationships and advance your career.
The predicted salary is between 30000 - 35000 £ per year.
1st & 2nd Line Support Engineers needed for our London client. This is working at a boutique Managed Service Provider who support high-end hospitality businesses across Central London, looking to add both a 1st Line Support Engineer and a 2nd Line Support Engineer to their expanding technical team. These roles offer the chance to work closely with clients — primarily boutique hotels — through regular on-site visits, providing hands-on support and building strong professional relationships in a friendly, close-knit environment.
The Roles are ideal for someone proactive, personable, and confident being the first point of contact. You will provide day-to-day support across user issues, maintenance, and remote troubleshooting while delivering an excellent client experience.
2nd Line Support Engineer is suited to a 1st Line Support Engineer or Junior 2nd Line who has some solid technical depth and experience handling escalations. You will work on issues involving servers, networks, and infrastructure, as well as contributing to wider project-based work.
Key Responsibilities
- 1st Line
- Provide prompt on-site and remote support to clients
- Log, diagnose, and resolve a broad range of hardware/software issues
- Escalate advanced incidents to the 2nd line team while maintaining ticket ownership
- Carry out routine maintenance and support regular client visits
- Handle technical escalations from the 1st Line team
- Troubleshoot advanced issues across Windows Server, AD, DNS, DHCP, and virtual environments
- Perform patching, updates, and server/infrastructure maintenance
- Support project delivery such as deployments and system upgrades
If you’re an IT Support professional looking to take the next step in a well-regarded London MSP environment, please send your CV and indicate whether you are applying for the 1st Line or 2nd Line position.
Information Technology Specialist employer: Front FM Recruitment
Contact Detail:
Front FM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Specialist
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in London. It's a great way to meet potential employers and get your name out there. Plus, you never know who might be looking for a 1st or 2nd Line Support Engineer!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews. We love seeing candidates who are proactive about their learning!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical issues related to Windows Server, AD, and troubleshooting. Practising with a friend can help you feel more confident when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate IT Support professionals ready to make a difference in the hospitality sector.
We think you need these skills to ace Information Technology Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight your experience in 1st or 2nd line support, and don’t forget to mention any specific technologies you’ve worked with that are relevant to the job description.
Show Off Your Soft Skills: Since this role involves working closely with clients, it’s important to showcase your interpersonal skills. Use examples in your application that demonstrate how you've built strong relationships and provided excellent customer service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out. We want to see what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status.
How to prepare for a job interview at Front FM Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, AD, DNS, and DHCP. Be ready to discuss specific scenarios where you've resolved issues or handled escalations, as this will show your depth of understanding.
✨Show Off Your People Skills
Since you'll be working closely with clients in a hospitality setting, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've built strong relationships with clients or colleagues, and how you’ve maintained a friendly and professional demeanour under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about common issues you might encounter in 1st and 2nd line support and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
