At a Glance
- Tasks: Lead and manage reception services across six prestigious medical practices in London.
- Company: Reputable private medical group known for exceptional patient care.
- Benefits: Competitive salary, dynamic work environment, and professional development opportunities.
- Other info: Exciting opportunity for growth in a supportive and professional setting.
- Why this job: Make a real impact by delivering top-notch service and leading a dedicated team.
- Qualifications: Experience in managing front of house teams, preferably in high-service environments.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting a Front of House Manager to oversee reception services across six prestigious private medical practices in the City of London. Managing a team of approximately ten Receptionists, you will ensure that patients and visitors receive a consistently warm, professional and discreet service across every location. This is a hands-on management role requiring regular travel between the six practices, supporting the reception teams and maintaining excellent standards throughout.
Key Responsibilities
- Managing the day-to-day front of house operation across six private medical practices
- Leading, supporting and motivating a team of approximately ten Receptionists
- Ensuring consistently high standards of patient and visitor service across all locations
- Creating rotas and arranging cover for holidays, sickness and unexpected absences
- Regularly visiting each practice to support teams and monitor service standards
- Conducting one-to-one meetings, performance reviews and team briefings
- Recruiting, onboarding and training new reception team members when required
- Handling patient concerns and resolving sensitive issues calmly and professionally
- Ensuring patient confidentiality and discretion are maintained at all times
- Working closely with Practice Managers, medical teams and senior stakeholders
- Reviewing reception procedures and introducing improvements where appropriate
- Monitoring presentation standards across reception areas and waiting rooms
- Ensuring reception teams follow relevant policies, procedures and compliance requirements
- Producing regular updates and reports for senior management
- Supporting reception desks directly during particularly busy periods or staff shortages
Candidate Requirements
- Previous experience managing a front of house, reception or guest services team
- Experience overseeing teams across multiple locations would be highly beneficial
- A background within 5* hospitality, or private healthcare, medical practices, luxury hospitality or another high-service environment
- Confident managing rotas, absence cover, performance and team development
- Calm and dependable when dealing with competing priorities
- Willingness to travel regularly between six City of London locations
This is an excellent maternity cover opportunity for a confident Front of House Manager who enjoys developing teams and delivering exceptional service within a professional and patient-focused environment.
Front of House Manager employer: Front FM Recruitment
Join a vibrant IT Support Firm in the heart of London, where you'll be part of a collaborative team that prioritises structure and clear communication. With a competitive salary and ample opportunities for professional growth, this role is ideal for those looking to make a meaningful impact in a fast-paced environment while enjoying the unique advantages of working in one of the world's most dynamic cities.
