At a Glance
- Tasks: Manage support queries and ensure smooth operations in a fast-paced IT environment.
- Company: Dynamic IT Support Firm located in the heart of London.
- Benefits: Competitive salary, professional growth, and a collaborative team culture.
- Other info: Join a reputable company with opportunities for career advancement.
- Why this job: Be the backbone of IT support and make a real difference in service delivery.
- Qualifications: Experience in helpdesk roles and strong organisational skills required.
The predicted salary is between 32833 - 40000 £ per year.
We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.
Key Responsibilities
- Act as the first point of contact for all incoming support queries
- Log and monitor helpdesk requests using the internal ticketing system
- Assign and escalate issues where necessary, ensuring timely resolution
- Liaise with internal teams and service providers to follow up on outstanding jobs
- Keep users informed with clear, timely updates throughout the process
- Maintain accurate records of all service requests and interventions
- Support reporting activities to help identify trends and improve service delivery
About You
- Previous experience in a helpdesk, service desk, or administration role
- Confident communicator with strong organisational skills
- Able to juggle multiple tasks and prioritise effectively under pressure
- Comfortable using ticketing or CRM systems
- A collaborative approach and willingness to support the wider team
Why Apply?
You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector.
We think you need these skills to ace Service Management Manager - ITIL in City of London
Helpdesk Administration
Service Desk Coordination
Ticketing Systems
CRM Systems
Organisational Skills
Communication Skills
Task Prioritisation
