At a Glance
- Tasks: Lead guest services strategy and ensure top-notch hospitality across the UK.
- Company: Dynamic company focused on enhancing guest experiences nationwide.
- Benefits: Competitive salary, bonus opportunities, and travel across the UK.
- Other info: Opportunity for career growth in a vibrant and engaging environment.
- Why this job: Make a real impact on guest satisfaction and workplace culture.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 70000 - 70000 £ per year.
We are seeking an energetic Guest Services Manager to lead a high-standard guest services strategy across the UK. This is a National Role and will involve UK travel. The role will focus on hospitality-led service, building presentation, tenant engagement and creating a positive workplace experience across the portfolio.
Key Responsibilities
- Service Excellence: Establish and maintain hospitality-led standards for reception and guest services teams across all sites.
- Operational Standards: Define, monitor and audit standards across reception areas, meeting spaces and general building presentation to ensure consistent quality.
- Tenant Engagement: Design and deliver networking, wellness and community initiatives to improve tenant satisfaction and strengthen tenant relationships.
- Leadership & Training: Provide guidance, support and training to site-based teams, with a focus on customer service, hospitality standards and consistent delivery.
- Performance Tracking: Monitor tenant satisfaction through surveys, feedback and KPI dashboards, presenting clear recommendations to management.
Senior Guest Service Manager in City of London employer: Front FM Recruitment
As a Senior Guest Service Manager, you will thrive in a dynamic and supportive environment that prioritises exceptional guest experiences and employee development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programmes and opportunities for career advancement across the UK. With a competitive salary and bonus structure, along with a commitment to enhancing workplace satisfaction, we are dedicated to making your role both meaningful and rewarding.
