At a Glance
- Tasks: Lead guest services strategy and ensure top-notch hospitality across the UK.
- Company: Dynamic company focused on enhancing workplace experiences.
- Benefits: Competitive salary, bonus opportunities, and travel across the UK.
- Other info: Opportunity for career growth in a vibrant and engaging environment.
- Why this job: Make a real difference in guest experiences and build strong community connections.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 70000 - 70000 £ per year.
We are seeking an energetic Guest Services Manager to lead a high-standard guest services strategy across the UK. This is a National Role and will involve UK travel. The role will focus on hospitality-led service, building presentation, tenant engagement and creating a positive workplace experience across the portfolio.
Key Responsibilities
- Service Excellence: Establish and maintain hospitality-led standards for reception and guest services teams across all sites.
- Operational Standards: Define, monitor and audit standards across reception areas, meeting spaces and general building presentation to ensure consistent quality.
- Tenant Engagement: Design and deliver networking, wellness and community initiatives to improve tenant satisfaction and strengthen tenant relationships.
- Leadership & Training: Provide guidance, support and training to site-based teams, with a focus on customer service, hospitality standards and consistent delivery.
- Performance Tracking: Monitor tenant satisfaction through surveys, feedback and KPI dashboards, presenting clear recommendations to management.
Guest Services Manager in City of London employer: Front FM Recruitment
As a leading employer in the hospitality sector, we pride ourselves on fostering a vibrant work culture that prioritises service excellence and employee development. Our Guest Services Manager role offers competitive remuneration, including bonuses, alongside opportunities for professional growth through training and leadership initiatives. With a national reach and a focus on tenant engagement, you will be part of a dynamic team dedicated to creating exceptional workplace experiences across the UK.
