At a Glance
- Tasks: Drive customer success and growth using Dataiku's innovative AI platform.
- Company: Join a leading tech company revolutionising AI for businesses.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and continuous learning.
- Why this job: Make a real impact by helping customers succeed with cutting-edge AI solutions.
- Qualifications: 7+ years in customer success or account management with strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
Own the strategic growth and adoption plan for Dataiku customers in the United Kingdom.
Location: London
About The Role
Dataiku is the platform for AI success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. The world's leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.
Responsibilities
- A deep understanding of a customer's business, use cases, and outcomes to guide them to achieve these via Dataiku's product and services.
- Continuously advise customers on how to leverage Dataiku to implement data science projects from design to production.
- Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
- Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
- Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
- Effectively prioritize and orchestrate the resolution of customer requests or issues.
- Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
- Champion customers internally to mitigate risk, improve customer experience, drive value outcomes, and unlock growth.
- Stay current on Dataiku's products, competitive landscape, & data science trends.
- Embrace and contribute to the Customer Success team methodologies.
Experience (What We’re Looking For)
- Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
- Experience managing a fast-growing book of accounts, with account sizes ranging from ~$500k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
- Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
- Experience working collaboratively across Professional Services and Partner motions.
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
- Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations.
- An understanding of core data science concepts and the ability to translate business use cases into data science solutions.
- Project management and storytelling skills.
- Strong technical, analytic, and problem-solving skills.
Who Would Be a Good Fit
- Have a never-ending intellectual curiosity, are detail-oriented, and analytical.
- Have experience in hyper-growth, product-based technology companies.
- Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers.
- Understand the importance of being a self-motivated team player.
- Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment.
EEO Statement
At Dataiku, we are proud to be an equal opportunity employer. Our practices are rooted in the idea that everyone should be treated with dignity, decency, and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.
If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
Strategic Customer Success Manager employer: Front Door Defense
Dataiku is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, Dataiku provides ample opportunities for professional development and encourages a culture of diversity and inclusion, ensuring that every voice is valued. Employees benefit from working with cutting-edge technology in the AI space, while also enjoying a supportive atmosphere that champions both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Front Door Defense. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Front Door Defense before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Strategic Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Front Door Defense:Your cover letter is your chance to shine! Tell us why you want to work at Front Door Defense specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Front Door Defense!
How to prepare for a job interview at Front Door Defense
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
