Field service engineer,kup uk Hardware

Field service engineer,kup uk - Remote Eligible

Manage on-site and workshop service and repair of power protection products in Hook

Location: London, England

About The Role

Field Service Engineer

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

Basic Function:

The Field Service Engineer is responsible for providing technical support to both internal and external customers on all of the Company's products and services in order to achieve 100% customer satisfaction 100% of the time.

Specific Responsibilities:

The workshop and field repair of the complete range of the Company's power protection products.

The preventative maintenance and commissioning of the complete range of the Company's power protection products.

The workshop and field battery replacement for the complete range of the Company's power protection products.

The written, verbal and telephone support of all of the Company's internal and external customers.

Ensuring that themselves and all company assets are well cared for and capable of being presented to the Company's customers at all times.

The timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.

Being regularly available for participation in the Company's on-call rota.

The appropriate and professional response to all requests for assistance (whether formally on-call or not).

Assisting the Field Service Manager in the day to day operation of the department.

In addition to the above the Field Service Engineer is required to comply with all and any reasonable requests made by the Field Service Manager or one of the Company Directors in his absence.